Job
- Level
- Experienced
- Location
- Cologne
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will support users onsite and by phone with IT issues, configure new workstations, and maintain operating systems and applications to ensure optimal desktop environments.
Job Technologies
Your role in the team
- Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises.
- We are looking for a capable resource to coordinate ranging from simple activities to more complex plans.
- This role will provide onsite/on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
- Respond to service requests and incidents via ticketing system, phone, or in-person.
- Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
- Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
- Set up and configure new employee workstations, including user accounts and permissions.
- Maintain asset inventory and ensure accurate documentation of IT equipment.
- Assist with onboarding/offboarding of employees from a technical perspective.
- Support remote users with VPN, remote desktop, and connectivity issues.
- Collaborate with other IT teams on escalated issues or project-related tasks.
- Follow security protocols and assist with antivirus, patching, and data protection policies.
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Our expectations of you
Education
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Qualifications
- Strong knowledge of Windows OS, Office 365, and basic networking concepts.
- Vertrautheit mit Ticketing-Systemen wie ServiceNow, Zendesk oder JIRA.
- Excellent communication and interpersonal skills.
- Strong troubleshooting and problem-solving abilities.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience
- Hands-on experience in a desktop support, helpdesk, or IT technician role.
- Experience with macOS or Linux environments.
- Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
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Job Locations
About Your Employer
Axiom Technologies
Axiom Technologies, founded in 2014, is an Australian IT service provider specializing in tailored IT solutions and global services. It closely collaborates with system integrators to develop innovative solutions for business challenges.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Desktop Support
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
