Logo Axiom Technologies

IT Desktop Support

Axiom Technologies

Job

  • Level
    Experienced
  • Job Field
    IT, Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Location
    Troisdorf
  • Working Model
    Onsite

    • Job Summary

    In this role, you will handle IT support requests for desktops, laptops, and mobile devices, install operating systems and applications, and ensure the functionality of user workstations.

    Job Technologies

    Your role in the team

    • Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
    • Respond to service requests and incidents via ticketing system, phone, or in-person.
    • Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
    • Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
    • Einrichten und Konfigurieren neuer Arbeitsstationen für Mitarbeitende, einschließlich Benutzerkonten und Berechtigungen.
    • Maintain asset inventory and ensure accurate documentation of IT equipment.
    • Assist with onboarding/offboarding of employees from a technical perspective.
    • Support remote users with VPN, remote desktop, and connectivity issues.
    • Zusammenarbeit mit anderen IT-Teams bei eskalierten Problemen oder projektbezogenen Aufgaben.
    • Follow security protocols and assist with antivirus, patching, and data protection policies.

    This text has been machine translated. Show original

    Our expectations of you

    Education

    • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

    Qualifications

    • Starkes Wissen in Windows OS, Office 365 und grundlegenden Netzwerkkonzepten.
    • Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
    • Excellent communication and interpersonal skills.
    • Strong troubleshooting and problem-solving abilities.
    • Proficiency in German (B2 to C1) Preferred.
    • IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.

    Experience

    • 1+ Jahr Erfahrung in einer Desktop-Support-, Helpdesk- oder IT-Technikerrolle.
    • Experience with macOS or Linux environments.
    • Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

    This text has been machine translated. Show original

    What we offer

    • Vor-Ort-Unterstützung kann erforderlich sein.
    • Gelegentliches Heben von Ausrüstung (bis zu 25 lbs).
    • Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

    This text has been machine translated. Show original

    Job Locations

    Map of company locations© OpenMapTiles, © OpenStreetMap contributors

    • Location Troisdorf

      Nordrhein-Westfalen

      Germany

    About Your Employer

    Axiom Technologies

    Axiom Technologies

    Axiom Technologies, founded in 2014, is an Australian IT service provider specializing in tailored IT solutions and global services. It closely collaborates with system integrators to develop innovative solutions for business challenges.

    Description

  • Company Type
    Established Company
  • Working Model
    Onsite
  • Industry
    Internet, IT, Telecommunication
    • Logo Axiom Technologies

    IT Desktop Support

    Axiom Technologies
    Location
    Troisdorf
    Working Model
    Onsite
    Diversity
    Open for all genders

    More Jobs