Job
- Level
- Experienced
- Location
- Troisdorf
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle IT support requests for desktops, laptops, and mobile devices, install operating systems and applications, and ensure the functionality of user workstations.
Job Technologies
Your role in the team
- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
- Respond to service requests and incidents via ticketing system, phone, or in-person.
- Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
- Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
- Einrichten und Konfigurieren neuer Arbeitsstationen für Mitarbeitende, einschließlich Benutzerkonten und Berechtigungen.
- Maintain asset inventory and ensure accurate documentation of IT equipment.
- Assist with onboarding/offboarding of employees from a technical perspective.
- Support remote users with VPN, remote desktop, and connectivity issues.
- Zusammenarbeit mit anderen IT-Teams bei eskalierten Problemen oder projektbezogenen Aufgaben.
- Follow security protocols and assist with antivirus, patching, and data protection policies.
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Our expectations of you
Education
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Qualifications
- Starkes Wissen in Windows OS, Office 365 und grundlegenden Netzwerkkonzepten.
- Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
- Excellent communication and interpersonal skills.
- Strong troubleshooting and problem-solving abilities.
- Proficiency in German (B2 to C1) Preferred.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience
- 1+ Jahr Erfahrung in einer Desktop-Support-, Helpdesk- oder IT-Technikerrolle.
- Experience with macOS or Linux environments.
- Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
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What we offer
- Vor-Ort-Unterstützung kann erforderlich sein.
- Gelegentliches Heben von Ausrüstung (bis zu 25 lbs).
- Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
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Job Locations
About Your Employer
Axiom Technologies
Axiom Technologies, founded in 2014, is an Australian IT service provider specializing in tailored IT solutions and global services. It closely collaborates with system integrators to develop innovative solutions for business challenges.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Desktop Support
- Location
- Troisdorf
- Working Model
- Onsite
- Diversity
- Open for all genders
