Job
You take and triage service tickets, resolve short issues via remote access, document steps, monitor Nagios/Zabbix/PRTG, install and configure hardware/software, apply updates and troubleshoot systems under time pressure.
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Job technologies
Your role in the team
- You are responsible for receiving and qualifying service requests via the ticket system.
- You handle short-term solvable requests independently via remote access.
- You document the ticket processing and provide proactive feedback.
- You monitor monitoring systems to ensure service availability.
- You are involved in the installation and configuration of hardware and software components.
- You perform regular system updates and maintenance activities.
- You analyze and troubleshoot technical issues.
Our expectations of you
Education
- You have completed training in the IT field or possess a comparable qualification.
Qualifications
- You have knowledge in remote support for users.
- You have an understanding of network protocols and monitoring tools such as Nagios, Zabbix, or PRTG.
- You have basic knowledge of operating systems such as Windows, macOS, or Linux.
- You are capable of solving problems quickly under time pressure.
- You have very good German language skills as well as English language skills, both written and spoken.
Experience
- You have experience with common ticketing systems such as Jira, Zendesk, or Freshdesk.
Benefits
Higher take-home pay
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
More about the recruiting agency
- 250+ Employees
- Recruiting Agency
- Full Remote, Hybrid, Onsite
- Recruitment Agency
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