Level
Experienced
Location
Burghausen
Working Model
Onsite
Job Field
IT, Support
Employment Type
Full Time
Contract Type
Permanent employment

Job Summary

You take and triage service tickets, resolve short issues via remote access, document steps, monitor Nagios/Zabbix/PRTG, install and configure hardware/software, apply updates and troubleshoot systems under time pressure.

Job Technologies

Your role in the team

You are responsible for receiving and qualifying service requests via the ticket system.
You handle short-term solvable requests independently via remote access.
You document the ticket processing and provide proactive feedback.
You monitor monitoring systems to ensure service availability.
You are involved in the installation and configuration of hardware and software components.
You perform regular system updates and maintenance activities.
You analyze and troubleshoot technical issues.

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Our expectations of you

Education

You have completed training in the IT field or possess a comparable qualification.

Qualifications

You have knowledge in remote support for users.
You have an understanding of network protocols and monitoring tools such as Nagios, Zabbix, or PRTG.
You have basic knowledge of operating systems such as Windows, macOS, or Linux.
You are capable of solving problems quickly under time pressure.
You have very good German language skills as well as English language skills, both written and spoken.