Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Burghausen
- Working Model
- Onsite
Job Summary
You take and triage service tickets, resolve short issues via remote access, document steps, monitor Nagios/Zabbix/PRTG, install and configure hardware/software, apply updates and troubleshoot systems under time pressure.
Job Technologies
Your role in the team
- You are responsible for receiving and qualifying service requests via the ticket system.
- You handle short-term solvable requests independently via remote access.
- You document the ticket processing and provide proactive feedback.
- You monitor monitoring systems to ensure service availability.
- You are involved in the installation and configuration of hardware and software components.
- You perform regular system updates and maintenance activities.
- You analyze and troubleshoot technical issues.
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Our expectations of you
Education
- You have completed training in the IT field or possess a comparable qualification.
Qualifications
- You have knowledge in remote support for users.
- You have an understanding of network protocols and monitoring tools such as Nagios, Zabbix, or PRTG.
- You have basic knowledge of operating systems such as Windows, macOS, or Linux.
- You are capable of solving problems quickly under time pressure.
- You have very good German language skills as well as English language skills, both written and spoken.
Experience
- You have experience with common ticketing systems such as Jira, Zendesk, or Freshdesk.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Helpdesk Mitarbeiter
- Location
- Burghausen
- Working Model
- Onsite
- Diversity
- Open for all genders
