Job
In this role, you will own the product and technology strategy for the operations platform and lead a team of engineers while developing and optimizing integrations and workflows.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- Own the end-to-end product and technology strategy for our operations platform, covering Fluent OMS, Reflex WMS, Zendesk, and the in-house tools and integrations connecting them to our storefront, ERP, and carrier landscape.
- Lead and grow a cross-functional team of 6 engineers and 2 product managers, building a culture of ownership, operational excellence, and high delivery standards.
- Act as the technical authority for our operations platform, shaping orchestration logic, workflows, and integrations in Fluent while setting development, testing, and deployment standards across our SaaS landscape.
- Own the reliability and performance of our operational systems, including monitoring, incident management, root-cause analysis, and peak readiness during major commercial campaigns.
- Partner with senior stakeholders across Logistics, Warehouse, Customer Care, Finance, and Sourcing to translate operational strategy into a prioritised roadmap with clear KPIs such as fulfilment lead time, cost per order, order accuracy, and contact rate.
- Manage SaaS vendors and integration partners strategically, covering roadmap alignment, escalations, contract management, and maximizing value from our platform investments.
- Drive AI as the default in operational workflows and team practices, deploying AI agents and automation across order flows, warehouse processes, and customer care while establishing AI-assisted engineering practices.
Our expectations of you
Qualifications
- Deep expertise in running complex operational environments, spanning order management, warehouse management, carrier integrations, and customer care systems end-to-end.
- Strong architecture and integration skills covering event-driven systems, APIs, middleware, and data flows between SaaS platforms and ERP landscapes.
- Track record of taking complex systems through go-live and hypercare phases into stable, scalable operations.
- A strong product mindset, defining technical problems in terms of business outcomes, prioritizing ruthlessly, and leveraging data to separate what works from what truly scales.
- Calm, structured decision-making under pressure with high resilience in a fast-paced environment.
- Excellent communication and stakeholder management skills, with fluency in English; German is a plus.
Experience
- 8+ years of experience in e-commerce, retail, or logistics technology, including 3+ years leading engineering or product teams.
- Hands-on development experience with Fluent Commerce or another distributed order management system.
- Proven AI-native expertise with hands-on experience building and shipping production AI solutions such as LLM-based agents, workflow automation, or AI-assisted customer service tools.
What we offer
- This position is permanent and based in Munich.
- A high-performance culture built on trust, feedback and collaboration.
- An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone.
- In-Office Culture: 4 office days per week (Mon–Thu) dedicated to fast decision-making, high-impact collaboration, and strong team connections.
- Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas.
- A competitive compensation package including salary, benefits, and equity.
- 30 days of paid holiday to rest, recharge, and come back ready to create.
- A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food—designed for moments that energise and connect.
- Exclusive discounts: 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), and 20% Family & Friends discount on Westwing Collection, plus special-occasion vouchers.
- Wellbeing support through mental health resources, sports memberships, and preventive care.
- Sustainable mobility options with discounted public transport and JobRad – moving with purpose and care for the planet.
- Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl.
- One annual Social Impact Day to give back to a cause you care about—because being human is our true superpower.
- Team rituals that celebrate results and togetherness—from summer and winter parties to Oktoberfest.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
At Westwing, we help you discover your own personal Home style.We have a wide selection of high-quality products that will give your home a fresh, new look. Whether you're looking for something modern or classic, we have something for everyone.
- English
- Established Company
- Hybrid, Onsite
- Trade · Internet, IT, Telecommunication
More jobs
These jobs might also interest you
You’ll be joining at a stage where we’re building and evolving our new CRM platform. That’s exactly what makes this role special: you won’t just develop features—you’ll actively help shape the technical foundation of a modern CRM ecosystem. Together...
Consultant & Project Manager – You are the primary contact for our clients and take on the leadership of new projects. Optimize processes & create added value – With your expertise, you will design more efficient workflows and support our clients with...
Consultant & Project Manager – You are the first point of contact for our clients and take on the leadership of new projects. Optimize processes & create added value – With your expertise, you will design more efficient workflows and support our clients...
