ISO/IEC 20000 Job in Germany

In this role, you handle IT inquiries and issues, support users with software and hardware questions, and manage access rights to ensure stable IT operations.

You will be the point of contact for IT inquiries, providing users with support for technical issues, managing tickets in the system, and assisting with user onboarding and offboarding with hardware and software.

In this role, you monitor SLA compliance, create reports, coordinate service reviews, and actively shape IT service processes in incident and change management while collaborating closely with clients and departments.

In this role, you monitor the performance of IT services, develop KPIs and dashboards, identify optimization potential, and collaborate closely with other teams to enhance service quality.

In this role, you will assist the information security team in various certification standards by independently executing projects to obtain ISO and TISAX certifications.

In this role you own customer engagement from presales to operations, translate needs into technical requirements for servers, network, AD, clients, SAP and cloud, monitor SLAs/KPIs, produce reports and lead subprojects.

In this role you act as interface between customers and delivery teams (server, network, AD, SAP, cloud), translate needs into technical requirements, drive projects and migrations, monitor SLAs/KPIs and produce reports.

In this role, you coordinate IT projects for energy management systems, conduct migrations, create operation concepts, and analyze requirements while maintaining close collaboration with business departments.

You advise clients on IT infrastructures, develop tailored solutions with operations teams, oversee stability operations, and create documentation and operating concepts to ensure smooth IT service delivery.

You expand, optimize, and maintain the existing process of IT service provider management. You conduct pre-contractual due diligence reviews and risk analyses based on regulatory-mandated classifications, and derive and implement appropriate measures....

Supporting the Information Security Team in various certification standards, e.g., ISO 20000, ISO 27001, TISAX, ISAE, C5. Independent implementation of projects to obtain certifications, e.g., ISO 20000, C5. Execution of activities in the field of the...

Supporting the Information Security Team in various certification standards, e.g., ISO 20000, ISO 27001, TISAX, ISAE, C5. Independent implementation of projects to achieve certifications, e.g., ISO 20000, C5. Execution of activities in the field of the...

You will assume strategic responsibility for managing and optimizing our software licenses, including a particular focus on cloud solutions. You develop and implement processes and policies to ensure license compliance and optimize the accurate...

You will assume strategic responsibility for managing and optimizing our software licenses, including a particular focus on cloud solutions. You develop and implement processes and policies to ensure license compliance and optimize the accurate...