Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Jülich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle 1st-level support requests at the service desk, analyze and resolve technical issues, categorize service requests, and document all processes in the ticket system as part of your daily tasks.
Job Technologies
Your role in the team
- Primary 1st-level support in the Service Desk (hotline operation).
- Acceptance, categorization, and prioritization of service requests and incidents.
- Processing of service requests within the scope of the hotline service.
- Analysis, processing, and resolution of incidents.
- Delegation of more complex inquiries to the relevant departments.
- Documentation of all processes in the ticket system.
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Our expectations of you
Education
- Completed training in the IT field.
Qualifications
- Good knowledge of MS Windows 10/11.
- Proficient in MS Office 2021 and MS Office 365.
- Basic knowledge of macOS and Linux.
- Basic understanding of networks.
- Knowledge of common IT service standards (e.g., ITIL, ISO 20000, or comparable).
- Very good knowledge of German and English.
- Friendly, service-oriented demeanor and meticulous work approach.
Experience
- Experience in handling ticketing systems.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Service Desk Staff / IT Support
- Location
- Jülich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
