Receiving IT requests via phone, email, and ticketing system Independent analysis, classification, prioritization, and resolution of user issues Troubleshooting and independently resolving incidents Remote support for end devices (notebooks, desktops,...
- Active Directory
- ITIL
- Entra ID
- JIRA
- Microsoft 365
- Microsoft Exchange
- Windows
- Microsoft Intune
- Matrix42 Empirum
- +7
- +8