Job
- Level
- Experienced
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be responsible for handling IT requests, providing remote support for devices, installing software applications, and documenting activities in the ticketing system.
Job Technologies
Your role in the team
- Receiving IT requests via phone, email, and ticketing system
- Independent analysis, classification, prioritization, and resolution of user issues
- Troubleshooting and independently resolving incidents
- Remote support for end devices (notebooks, desktops, mobile devices)
- User management in various applications
- Installation of standard and specialized applications on end devices
- Collaboration with downstream support units
- Documentation of all activities in the ticket system
- Active participation in knowledge and information management
- Participation in escalation processes for downstream service units
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Our expectations of you
Education
- Training in the IT field or equivalent professional experience in user support
Qualifications
- Excellent knowledge of Windows 10/11
- Good knowledge of Microsoft Active Directory and Entra ID
- Basic knowledge in the field of MDM (e.g., Microsoft Intune, Workspace ONE)
- Good knowledge of M365 (especially in support of Office applications, but also Exchange Online)
- Extensive knowledge in handling various end devices
- ITIL knowledge/certifications desirable
- Know-how in various ITSM tools (e.g., Jira, Matrix42)
- Friendly and professional demeanor as well as good communication skills
- Solution-oriented thinking and a structured, independent way of working
- Very good spoken and written German skills, English skills are an advantage.
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What we offer
- Job Ticket for Public Transport (ÖPNV) We also want to contribute to environmental protection and will subsidize your monthly ticket for public transportation with up to 50 euros!
- Vacation and Christmas bonuses so that you can enjoy your days off to the fullest, we subsidize them with vacation and Christmas bonuses.
- Corporate Benefits: Through various partners, you receive with your SanData account always changing discounts for stores, travel, concerts, and more.
- Diverse training opportunities Your development is important to us! In our in-house training center, you have the opportunity to prepare yourself professionally and socially for the future!
- Equipment You will be provided with complete hardware (laptop, headset, etc.) by us.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Food & Drink
Health, Fitness & Fun
Job Locations
About Your Employer
SanData Solutions GmbH
SanData is the IT company you can rely on for reliable and innovative solutions. We offer all IT services under one roof, and at competitive prices. With our years of experience, we have built up a large network of trusted partners. So why not take advantage of our comprehensive offerings and let us help you achieve your goals?
Description
- Company Size
- 1-49 Employees
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Helpdesk Agent
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
