Bfi Unternehmensgruppe

Assembly and disassembly of racks in the data center. Installation and removal of servers, storage systems, switches, and other IT hardware. Connecting and disconnecting power, copper, and fiber optic connections according to documentation. Processing...

Analysis and structuring of existing data sources and sales processes Design and further development of a database or data platform for sales management Conducting complex data analyses to identify performance drivers, potentials, and weaknesses...

Independent data collection of IT systems on-site at the customer's location Creation of an installation manual for the central manufacturing Backup of legacy systems and data restoration on new systems Replacement of existing hardware (client, server,...

Installation and configuration of hardware and software according to the standards of a defined IT system infrastructure. Repair of already installed components. User support via phone and/or remote in 1st/2nd level support. Processing tickets in the...

Installation and configuration of hardware and software according to the standards of a defined IT system infrastructure. Repair of already installed components. User support via phone and/or remote in 1st/2nd level support. Processing tickets in the...

Installation and configuration of hardware and software according to the standards of a defined IT system infrastructure Repair of already installed components User support via phone and/or remote in 1st/2nd level support Processing tickets in the...

Installation, configuration, and commissioning of hardware and software at the customer's site. Performing IMAC services (Install, Move, Add, Change). Relocation of IT hardware. Exchange, maintenance, and repair of hardware. Maintenance of checklists...

Ticket Management (ITSM) Installing the machines in a fueling line according to standard specifications Creating the machines in AD according to documentation Assigning passwords in AD according to documentation Asset management of devices (list...

Preparation and operation of the Campus Access LAN infrastructure Administration of the deployed Cisco Catalyst switches L2-/L3-Administration, Monitoring und Troubleshooting Configuration and testing of L2-/L3-functions Staging, firmware maintenance,...

Management of a heterogeneous IT landscape (Data Center operations) Configuration, operation, and troubleshooting of servers with MS Windows Server 2008-2019, Linux (primarily SLES), Microfocus OES 2018 Configuration, operation, and troubleshooting of...

Support for users on-site in the Techlounge as well as remotely. Recording and processing tickets in the customer-specific ticket system. 1st-Level support for the following devices: Windows (notebooks, detachables, convertibles), macOS (MacBooks), iOS...

Installation and configuration of hardware and software Installation and configuration of network components Installation and configuration of operating systems Support in 1st and 2nd level support (telephone, remote, on-site) Ticket processing...

Processing of incidents and IMAC requests within defined SLAs. Installation, configuration, and troubleshooting of PCs, notebooks, and printers. Support for users with mobile devices as well as video conferencing systems (L1). Provision of event and...

Telephone reception, recording, and processing of incoming fault reports (1st-Level Support / Helpdesk). Documentation, classification, and prioritization of tickets in the custom ticket system. Execution of initial solutions based on defined standard...

Customer support related to iPhone and iPad configuration as well as handling at the Techbar / Service Counter. Execution of IMAC-D services (Install, Move, Add, Change, Delete) as well as Break & Fix in the workplace environment. Installation and...