Job
In this role, you will support users onsite and remotely, process tickets in the support system, conduct troubleshooting, and assist with resolving technical issues using common operating systems and software.
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Job technologies
Your role in the team
- Support for users on-site in the Techlounge as well as remotely.
- Recording and processing tickets in the customer-specific ticket system.
- 1st-Level support for the following devices: Windows (notebooks, detachables, convertibles), macOS (MacBooks), iOS (iPhones, iPads including BYOD).
- Support for system-level software, in particular: iOS / iPadOS, macOS, Windows 10, Microsoft Office, VDI solutions (e.g., Citrix).
- Conducting error analyses as well as documenting and forwarding to 2nd-Level Support.
- Resolution of standard issues using knowledge bases and instructions.
- Support with software installations (including packaged software).
- Issuance and return of rental equipment for short-term needs.
- Consulting and assistance in selecting suitable IT products.
- Support for German- and English-speaking users.
- 1st-level administration of operating system components (Wintel).
- Support with Microsoft Office applications.
- Participation in simple administrative activities in the client environment.
Our expectations of you
Education
- Completed IT training (e.g., Fachinformatiker/in) or a comparable qualification.
Qualifications
- Proficient handling of common operating systems (Windows, macOS, iOS).
- Good knowledge of working with Microsoft Office 365.
- Basic knowledge of client administration (Wintel environment).
- Knowledge of BitLocker, VPN, Multi-Factor Authentication, and network configuration under Windows.
- Familiarity with Virtual Desktop Infrastructures (e.g., Citrix).
- Basic understanding of IP telephony.
- Ability to perform structured error analysis and documentation.
- Strong customer and service orientation.
Experience
- First to several years of experience in IT support, ideally in a 1st-level or helpdesk environment.
- Experience with Active Directory (e.g., user management, permission assignment).
- Experience in setting up and managing mobile devices (Android / iOS).
- Ideally, experience with ticketing systems (e.g., ServiceNow).
What we offer
- Assignments in renowned companies across Germany.
- A fixed monthly salary.
- Individual development opportunities.
- Personalized employee support by our HR team.
- They gain valuable professional experience in complex project environments.
- Opportunities for takeover at the client.
- Very good opportunities also for career starters.
Job locations
About your employer
The BFI Unternehmensgruppe, founded in 1998 in Nuremberg, is an established company specializing in IT services, personnel services, and software development. With over 100 employees, it offers innovative technologies such as 3D printing.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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