Job
- Level
- Experienced
- Location
- Nuremberg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you assist customers with iPhone and iPad configuration, perform IMAC-D services, address incident tickets, and document all activities in the ITSM system.
Job Technologies
Your role in the team
- Customer support related to iPhone and iPad configuration as well as handling at the Techbar / Service Counter.
- Execution of IMAC-D services (Install, Move, Add, Change, Delete) as well as Break & Fix in the workplace environment.
- Installation and refueling of PCs, notebooks, iPhones, printers, and small peripherals.
- Delivery, assembly, and connection of PCs, notebooks, and monitors according to the order system.
- Processing of incident tickets including error analysis and resolution (onsite and remotely if necessary).
- Documentation of all activities in the incident or ticket system (ITSM).
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Our expectations of you
Education
- A completed apprenticeship as an IT specialist for system integration or a comparable qualification.
Qualifications
- Good IT and hardware knowledge in the workplace environment (including HP, Lenovo, printers).
- Excellent knowledge of Windows 10/11 as well as solid iOS skills (iPhone & iPad).
- Reliable, independent, and process-oriented way of working.
- Friendly demeanor, team player.
- Good German language skills, both written and spoken.
- A valid Class B driver's license.
Experience
- Experience working with incident and ticket systems (ITSM), ideally in a large enterprise environment.
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Job Locations
About Your Employer
Bfi Unternehmensgruppe
The BFI Unternehmensgruppe, founded in 1998 in Nuremberg, is an established company specializing in IT services, personnel services, and software development. With over 100 employees, it offers innovative technologies such as 3D printing.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
First Level Supporter
- Location
- Nuremberg
- Working Model
- Onsite
- Diversity
- Open for all genders
