Job
In this role, you will handle incident reports in 1st level support, document tickets, perform troubleshooting, and provide onsite support for video conferencing systems in Nuremberg.
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Job technologies
Your role in the team
- Telephone reception, recording, and processing of incoming fault reports (1st-Level Support / Helpdesk).
- Documentation, classification, and prioritization of tickets in the custom ticket system.
- Execution of initial solutions based on defined standard processes and troubleshooting guidelines.
- Independent analysis and resolution of hardware and software issues.
- Forwarding qualified incidents to downstream support units (Second-Level Support).
- Monitoring, tracking, and status control of open incidents.
- Maintenance and expansion of the solution and knowledge database.
- Technical on-site service at the headquarters as well as at other locations in the Nuremberg area.
- Support and maintenance of video conferencing and collaboration systems (Cisco, Polycom, Microsoft Teams, Skype).
- Installation, configuration, and connection of IT hardware and peripherals.
- Consulting and supporting users with technical issues.
- Troubleshooting simple technical faults (e.g., peripheral or authentication systems such as fingerprint scanners).
Our expectations of you
Qualifications
- Good basic IT knowledge in hardware and software.
- Basic understanding of networking.
- Proficient in common Office applications.
- Very good spoken and written German skills.
Experience
- Completed professional experience in the IT sector.
- At least 2 years of professional experience in the aforementioned field.
- Experience in Helpdesk/Ticketing System environment.
Job locations
About your employer
The BFI Unternehmensgruppe, founded in 1998 in Nuremberg, is an established company specializing in IT services, personnel services, and software development. With over 100 employees, it offers innovative technologies such as 3D printing.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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