Allgeier Public

Leading a development team for monitoring functions within a new IT Service Management platform. Structured development of requirements through gathering, refining, and formulating Epics, User Stories, and Acceptance Criteria. Responsibility for...

Independent handling of incoming incidents in 2nd Level Support Analysis and troubleshooting of VPN solutions in customer and in-house operations Installation and configuration of VPN systems in compliance with security policies Participation in testing...

Support and collaboration within an MS Exchange team Administration and second-level support for MS Exchange environments Operational tasks including monitoring of the Exchange mail systems Execution of mailbox migrations and operational changes Design...

Support and collaboration within an MS Exchange team Administration and second-level support for MS Exchange environments Operational tasks including monitoring of the Exchange mail systems Execution of mailbox migrations and operational changes Design...

Assumption of core operational tasks for Active Directory, including monitoring and administration. Maintenance and further development of existing architecture and operational concepts for Active Directory. Support in domain migration projects as well...

Processing and coordination of complex incidents in Second Level Support Analysis, diagnosis, and sustainable resolution of issues in VPN infrastructures Planning, assessment, and implementation of changes according to defined IT service and change...

Support of IT infrastructure and service projects with a focus on technical implementations Project controlling (schedules, milestones, costs) as well as ensuring quality Identification and coordination of dependencies, changes, and project risks...

Support of complex IT infrastructure and service projects, especially in the technical infrastructure environment within public administration. Job posting, selection, and onboarding of project staff. Independent planning, organization, and execution of...

Planning, coordination, and execution of IT infrastructure projects of medium to high complexity in public administration. Translation of customer requirements into IT processes and solutions, as well as professional support. Management of project team...

Operation, administration, and further development of Linux-based system landscapes in public administration. Independent implementation of changes as well as analysis and troubleshooting of issues in the 2nd/3rd level support. Automation of operational...

Independent handling of incoming incidents within the scope of second-level support Support in the analysis and resolution of remote access issues in customer and internal operations. Planning, assessment, and implementation of changes to IT services...

Build and maintain a database for configuration management in the ITIL environment. Administration of the configuration management system including permissions. Managing products and configurations. Analyzing monitoring data and KPIs. Optimizing...