Job
In this role, you will analyze VPN issues in 2nd level support, install and configure VPN systems according to security guidelines, and create technical documentation for optimal system management.
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Job technologies
Your role in the team
- Independent handling of incoming incidents in 2nd Level Support
- Analysis and troubleshooting of VPN solutions in customer and in-house operations
- Installation and configuration of VPN systems in compliance with security policies
- Participation in testing and quality management (e.g., as a tester)
- Creation, maintenance, and further development of technical documentation
Our expectations of you
Education
- University degree or completed vocational training in the IT field
Qualifications
- Solid knowledge in the operation and troubleshooting of VPN solutions
- Knowledge of ITIL processes (ideally ITIL Foundation certification)
- Structured, independent working style as well as strong service and customer orientation
- Very good knowledge of German (at least C1) and good knowledge of English
Experience
- Several years of practical experience in Incident Management in 2nd Level Support
What we offer
- Mobile working: Depending on the project, mobile working is possible upon agreement with us.
- We increase your salary to 100% in case of your child's illness.
- There is the possibility to agree on an individual subsidy for childcare.
- 30 vacation days are a given for us.
- We also support you with a subsidy for the Deutschlandticket.
- We embrace a culture of informal address, maintain short communication channels, and are happy to assist you across departments with any questions.
- Your recommendation will definitely be rewarded.
- We offer you various packages from Urban Sports that you can customize and use in your area.
- Option for company pension scheme within our attractive group contract with an employer subsidy of 20%, employee discounts, gifts for personal occasions.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Allgeier Public SE is a prominent provider of IT and personnel services, specializing in the digitization of public administration in Germany. With over 400 employees, the company develops tailored solutions for the entire digital lifecycle and ensures digital sovereignty in administrative digitization. The services are exclusively provided in Germany.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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