Topdesk Jobs in Germany

In this role, you lead a team of 7 in the Service Desk, manage daily operations, develop ITIL-based processes, and oversee the implementation of a new ticketing system for efficient support.

In this role, you will handle IT requests in 1st-level support, manage IT assets, secure mobile devices, while optimizing processes and training users for daily operations.

In this role, you ensure the operation of key application systems, analyze processes, accompany updates, and are responsible for technical documentation and 3rd-level support.

In this role, you will be the point of contact for IT inquiries and issues, independently handling incidents from hardware to software, while documenting everything in the ticketing system to ensure a high standard of service.

In this role, you actively support the central service desk with incident reports, analyze and optimize processes, and are responsible for user support as well as the installation of IT workplace infrastructure.

In this role, you assist employees with technical questions, handle incident reports, and work closely with 2nd-level support to provide effective solutions and initiate optimizations.

In this role, you are responsible for Mobile Device Management, ensuring hardware availability for employees, handling incidents in 1st Level Support, and supporting mobile devices both on-site and through a ticket system.

You create, maintain, and manage employee accounts and permissions. You support users in the use and commissioning of mobile devices. You manage and support tablets as well as mobile phones using a Mobile Device Management solution. They deploy...

Control and administration of IT systems with a focus on 2nd/less 1st level support. Support for internal software distribution and MDM. O365 support, network maintenance. Coordination of hardware inventory and requirements. Server maintenance (domain...