Job
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Job technologies
Your role in the team
- You create, maintain, and manage employee accounts and permissions.
- You support users in the use and commissioning of mobile devices.
- You manage and support tablets as well as mobile phones using a Mobile Device Management solution.
- They deploy applications to mobile devices via MDM.
- They troubleshoot and resolve issues in the hardware and software domain.
- You analyze errors and handle disturbances within the scope of 1st Level Support via telephone, email, remote access, or directly on-site.
- You record all inquiries in the ticket system TopDesk and escalate more complex cases to 2nd or 3rd level support.
Our expectations of you
Education
- Completed training in the IT field, for example as an IT specialist for system integration, IT customer support, IT electronics technician, IT service technician, information electronics technician, or IT systems sales specialist.
Qualifications
- Preferably good knowledge of German as well as sufficient knowledge of English.
- Class B driver's license.
- Knowledge in handling Windows 7, 10, and the Office versions 2013, 2016, 2019, or 365.
Experience
- Experience in handling a ticketing system and ideally also with a service hotline.
- Experience in supporting users in IT support.
Benefits
Health, fitness & fun
Higher take-home pay
Food & drink
Job locations
More about the recruiting agency
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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