Job
In this role, you are responsible for Mobile Device Management, ensuring hardware availability for employees, handling incidents in 1st Level Support, and supporting mobile devices both on-site and through a ticket system.
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Job technologies
Your role in the team
- In this position, you will be responsible for Mobile Device Management and ensuring hardware availability for the employees of our client in Munich-Sendling.
- You receive disturbances, analyze errors, and resolve them in 1st Level Support via the ticket system TopDesk, by phone, email, or on-site if necessary.
- They escalate more complex inquiries to the 2nd or 3rd level support.
- They manage mobile phones and tablets using a Mobile Device Management solution.
- They deploy applications onto mobile devices via MDM.
- They carry out hardware rollouts, which include relocations, dismantling, assembly, and replacement of devices.
- They develop proposals for the deployment of new mobile devices and conduct corresponding tests.
Our expectations of you
Education
- Completed vocational training in the IT sector, for example as an IT specialist for system integration, IT customer support, IT system electronics technician, IT systems sales specialist, IT service technician, information electronics technician, or IT systems sales specialist.
Qualifications
- Good German skills are desirable, as well as sufficient English skills.
- Class B driver's license.
Experience
- Experience with a ticketing system or in the area of Mobile Device Management.
Benefits
Health, fitness & fun
Higher take-home pay
Food & drink
Job locations
More about the recruiting agency
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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