Job
In this role, you assist employees with technical questions, handle incident reports, and work closely with 2nd-level support to provide effective solutions and initiate optimizations.
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Job technologies
Your role in the team
- As an IT Support Specialist in our team, the User Help Desk supports the employees of our corporate family with all technical inquiries.
- You are the primary contact for disturbance reports and provide helpful and effective solutions.
- In addition to the logistical coordination of maintenance and repairs, you work closely with our 2nd-level support and complete the role with your strong service orientation.
- Receipt, prioritization, and processing of incident reports from the central Service Desk.
- Support in optimizing collaboration with the central Service Desk (focus on analysis, optimization, monitoring, process improvement).
- User support for Windows, macOS, Android, iOS.
- Installation and maintenance of IT workstation infrastructure.
- IT support: by phone, remote maintenance, on-site.
- Coordination and, if necessary, execution of workplace relocations (technical infrastructure).
- Close collaboration with 2nd-level support and all other service departments of the corporate family.
- Management of presentation technology.
- Procurement of IT office and business equipment (consultation and coordination).
- Issuance of IT equipment.
Our expectations of you
Education
- Completed training as an IT specialist for system integration (or a comparable qualification, e.g., IT systems electronics technician).
Qualifications
- Very communicative, customer- and solution-oriented work style as well as team spirit.
- Solid knowledge of Windows environments, Office applications, and ideally ITSM systems (e.g., Topdesk, ServiceNow).
- Excellent communication skills in spoken and written form.
Experience
- Experience with remote support, ticket handling, and user communication.
- Several years of professional experience in IT user support or help desk.
What we offer
- Trust-based working hours as well as the possibility of remote work.
- 32 vacation days for a five-day week.
- Varied health offerings.
- The possibility to bring your dog to the office.
- Supplementary company pension scheme as well as occupational disability insurance.
- Informal culture at all levels.
- Workplace in the heart of Bremen.
- The classification is based on your personal qualifications in accordance with the collective agreement of Bremedia Produktion.
Job locations
About your employer
Die Bremedia Produktion GmbH besteht seit dem Jahr 2005. Wir sind ein Unternehmen für Filmproduktion und wir erzählen Geschichten. Kurze Geschichten und lange Geschichten, die bewegen, unterhalten und informieren. Geschichten für Kinder und für Erwachsene. Und Geschichten für erwachsene Kinder.
- 50-249 Employees
- 2005
- Established Company
- Onsite
- Media, Publishing
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