1st Level Support
Dresden
5 job openings found.
Additive|Drives GmbH
In this role, you will handle IT inquiries as part of First Level Support, assist in setting up workstations, and troubleshoot technical issues while closely collaborating with various departments.
General Atomics Europe Gruppe
In this role, you will handle support tickets and analyze hardware and software issues. Additionally, you will install IT equipment and maintain documentation and tutorials.
In this role, you will manage IT support tickets related to software and hardware issues, analyze disruptions, handle IT equipment management, and document all processes accurately.
TASC GmbH
In this role, you handle incoming customer requests, provide technical user support, perform password resets, and manage user administration in a hardware and software environment.
Acceptance and processing of all incoming inquiries. Processing tickets in accordance with the SLA. User support in the hardware and software environment. Monitoring and tracking of technical trouble tickets. Password reset implementation and user...
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Baycix Gmbh
You will handle communication in 1st and 2nd level support, assist users via phone and email, document issues, and install hardware and software to optimize customer environments.
You proactively support customers in 1st and 2nd level support, handle inquiries, install hardware and software, maintain documentation, and work closely with 3rd level support to optimize customer environments.
DIS AG
In this role, you handle 1st level support requests, determine resolution or escalation, and assist users with Microsoft and MacOS systems along with hardware rollout.
In this role, you will handle customer inquiries in the finance sector via phone, manage tickets, identify IT issues, and create and maintain accounts in various systems.
In this role, you handle technical inquiries, prioritize issues, and document them in the ticket system, while providing customer support over the phone and on-site, collaborating with the tech team to develop solutions.
In this role, you will handle IT support requests, prioritize support cases, and document them in the ticketing system while collaborating closely with other teams to enhance IT service quality.
In this role you handle 1st and 2nd level incidents via phone, email and ticketing, assist customers on-site, install hardware and software, document and administer customer environments, and coordinate with 3rd level.
In this role you handle inbound calls from finance clients, create and track tickets, escalate issues when needed, diagnose and resolve IT incidents, provide service-oriented support and create and manage user accounts across systems.
In this role, you handle 1st level support requests for Microsoft and MacOS, qualify incident reports and provide solutions while onboarding new employees and assisting with hardware rollouts.
In this role, you will handle support requests in the ticket system, perform error analyses, and install and maintain hardware and software in the client area. Expertise in Windows and Microsoft 365 is required.
