Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dresden
- Working Model
- Onsite
Job Summary
In this role, you handle incoming customer requests, provide technical user support, perform password resets, and manage user administration in a hardware and software environment.
Job Technologies
Your role in the team
You support our client with the following tasks:
- Acceptance and processing of all incoming inquiries
- Processing of tickets in accordance with the SLA
- User support in hardware and software environment
- Monitoring and tracking of technical incident tickets
- Password reset execution and user administration
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Our expectations of you
Qualifications
- Knowledge in the current Windows and Microsoft Office environment
- Knowledge of Active Directory (preferably)
- Basic IT knowledge and IT affinity as well as technical understanding
- Good German and English language skills, both written and spoken
- On-call duty and willingness to work shifts (mandatory)
Experience
- Experience in telephone customer consulting (advantageous)
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Job Locations
This is your employer
TASC GmbH
As a "hidden champion", TASC GmbH focuses on IT service delivery in the B2B segment, supporting corporations and large medium-sized enterprises.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
First Level Supporter
- Location
- Dresden
- Working Model
- Onsite
- Diversity
- Open for all genders
