Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dresden
- Working Model
- Onsite
Job Technologies
Your role in the team
- Acceptance and processing of all incoming inquiries.
- Processing tickets in accordance with the SLA.
- User support in the hardware and software environment.
- Monitoring and tracking of technical trouble tickets.
- Password reset implementation and user administration.
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Our expectations of you
Qualifications
- Knowledge of current Windows and Microsoft Office.
- Knowledge of Active Directory (ideally).
- Basic IT knowledge and IT affinity as well as technical understanding.
- Good written and spoken German and English skills.
- On-call duty and willingness to work shifts (mandatory).
Experience
- Experience in telephone customer service (advantageous).
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Job Locations
This is your employer
TASC GmbH
As a "hidden champion", TASC GmbH focuses on IT service delivery in the B2B segment, supporting corporations and large medium-sized enterprises.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
First Level Supporter
- Location
- Dresden
- Working Model
- Onsite
- Diversity
- Open for all genders
