Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Dresden
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle support tickets and analyze hardware and software issues. Additionally, you will install IT equipment and maintain documentation and tutorials.
Job Technologies
Your role in the team
- Ticket processing as well as the acceptance and follow-up of software and hardware issues in the IT support team.
- Independent analysis, processing, and documentation of incidents and service requests in 1st level and on-site support.
- Management of hardware as well as installation and configuration of IT equipment (e.g., computers, printers, phones) including user and asset management.
- Maintenance of IT documentation as well as creation of tutorials and/or video guides.
- Support of all kinds of IT projects.
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Our expectations of you
Education
- Successfully completed training as an IT specialist or comparable knowledge through qualified education.
Qualifications
- Process-analytical and solution-oriented thinking.
- Independent, reliable, and structured way of working.
- High level of service orientation, team spirit, and a friendly demeanor even in stressful situations.
- Excellent written and spoken proficiency in German and English.
- Car driving license.
Experience
- Experience in Microsoft system administration (e.g., Windows Server/Client, Active Directory).
- Experience in 1st or 2nd Level Support.
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What we offer
- In addition to many other benefits, we want to give you the opportunity to play a key role in the growth of our company and actively shape our success story.
- We are very happy to invest in your development with regular feedback sessions and personalized training.
- Permanent position in a modern working environment.
- Individual personal and professional development as well as training and further education opportunities.
- Conveniently located with good accessibility by public transport.
- Free parking spaces directly on site.
- 30 vacation days.
- 39-hour week, possibility for part-time.
- Health promotion measures.
- Attractive conditions as well as company pension scheme (BAV).
- Work-life balance through flexible working hours.
- Possibilities of Mobile Working.
- Employee Benefits "Corporate Benefits".
- Option for JobRad after completing the probationary period.
- Gift card for tax-free benefits in kind (Pluxee Card worth €50 monthly) after successful completion of the probation period.
- Free drinks (water dispenser, coffee machine).
- Regular sports and team events.
- Employee referral bonuses.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
General Atomics Europe Gruppe
Die General Atomics Europe Gruppe ist eine international agierende mittelständische Unternehmensgruppe im Technologiebereich mit Sitz in Dresden.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
1st and 2nd Level IT Support
- Location
- Dresden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
