Job
- Level
- Experienced
- Job Field
- IT, System, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Großburgwedel
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage IT service processes in ServiceNow, optimize workflows through automation, and develop scalable ITSM solutions in collaboration with cross-functional teams.
Job Technologies
Your role in the team
- In this role, you will be responsible for and manage the mapping of our IT Service processes in ServiceNow.
- For Incident, Service Request, Problem, Change, Knowledge, and Service Catalog, ensure end-to-end process quality and drive automation through Flow Designer and AI.
- You coordinate the prioritization and maintenance of the Product Backlog, including well-defined User Stories and Acceptance Criteria, together with internal and external development teams.
- In close collaboration with IT and non-IT departments, you translate requirements into standard-oriented, scalable ITSM solutions.
- Platform governance, release and upgrade management, as well as compliance with security and regulatory requirements, are your responsibility.
- You design KPIs, SLAs/OLAs, dashboards, and performance analytics into an effective reporting and leverage for continuous improvement.
- Coordinate integrations with third-party systems as well as data quality in CMDB and Asset Management in close collaboration with Architecture and IT Operations.
- Through targeted communication, training, and change management, you increase acceptance, maturity level, and the benefits of the platform.
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Our expectations of you
Education
- Degree in (Business) Informatics or a comparable qualification with several years of experience as a Product Owner, Process Owner, or Service Manager in the ServiceNow ITSM environment.
Qualifications
- Solid knowledge of ITSM according to ITIL, as well as proven practical experience in Incident, Request, Problem, Change, and Knowledge Management, as well as in the Service Catalog.
- Practical experience with ServiceNow ITSM and common components such as Service Catalog, Request/Incident, Change, Knowledge, CMDB, and Flow Designer.
- Relevant certifications such as ServiceNow CSA/CIS-ITSM as well as PSPO/CSPO or ITIL Foundation are desirable.
- Excellent communication skills in German and English, as well as the ability to facilitate workshops and drive decision-making.
Experience
- Very good experience working with Agile/Scrum, including backlog management, user story grooming, prioritization, and stakeholder management.
- Experience in managing service providers and collaborating with cross-functional teams.
- Strong technical understanding, process-oriented thinking, and a clear focus on standardization and reuse. Experience with integrations and interfaces (REST/SOAP), basic knowledge of JavaScript/Scripting in ServiceNow are advantageous.
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What we offer
- Flexible working hours.
- 30 days of vacation.
- Christmas and holiday bonuses.
- Comprehensive onboarding.
- Employee discount & shopping vouchers.
- Sports groups & leisure seminars.
- Subsidy for the Germany Ticket.
- Free parking.
- 50% remote work.
- Corporate Benefits.
- Employee-oriented family business.
- ROSSMANN Learning World.
- ROSSMANN onboarding days.
- Exclusive coupons.
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Benefits
Work-Life-Integration
- 🏖️Workation
- 🏠Home Office
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
Health, Fitness & Fun
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
Rossmann
ROSSMANN is one of the leading drugstore companies in Europe, with 56,500 employees in 4,361 stores. It has been expanding rapidly for years and is highly successful.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade
Product Owner ServiceNow ITSM
- Location
- Großburgwedel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
