Job
- Level
- Experienced
- Job Field
- Web, Software, Full Stack
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 70.000 to 102.000€ Gross/Year
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you develop comprehensive solutions for our Contact Center using Genesys technologies, work on both frontend and backend, and integrate innovative AI applications to enhance customer interactions.
Job Technologies
Your role in the team
- You oversee the entire software lifecycle of our contact center and work with state-of-the-art Genesys call center technologies.
- You actively develop our solutions, drive innovation forward, and integrate forward-looking AI applications.
- You analyze the requirements together with users and the UI/UX team, leveraging your experience with contact center solutions (ideally Genesys products) as well as your solid knowledge of server and cloud infrastructures (AWS/Azure), networks, and databases to develop creative and technically sound solutions.
- You work in a dedicated development team and are committed to topics such as Clean Code and modular development.
- You take responsibility, work in a structured and goal-oriented manner, and continuously improve software quality through active participation in code reviews.
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Our expectations of you
Education
- You have a degree in (Business) Informatics or Mathematics, along with several years of relevant professional experience or a comparable qualification.
Qualifications
- You have a deep understanding of customer needs and behaviors in a digitalized world, and ideally, knowledge of the organizational structure and processes of a bank as well as contact center processes.
- You possess solid knowledge in software development following the DevSecOps approach and are proficient in both frontend (e.g., Angular, JavaScript/TypeScript, HTML, CSS, responsive design, reactive programming) and backend (e.g., Java, Spring ecosystem, RESTful WebServices) areas.
- You are familiar with modern tools and technologies such as OpenShift, Docker, GitLab, Testing, Jira, and Confluence.
- You have business-fluent German skills (at least C1 level) and good English skills (B2 level).
- Your conceptual skills, creativity, and high quality awareness enable you to develop intuitive and engaging functionalities.
Experience
- You have experience in developing microservices, security topics such as Service Mesh, OAuth, and JWT, integrating third-party systems on container platforms like OpenShift, and ideally in the areas of AI, bots, virtual assistants, and avatars.
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What we offer
- In addition to an attractive salary and 30 days of vacation, we offer you the following benefits:
- Flexible working: We operate in a balanced hybrid mix of remote work and presence in modern office environments (Activity Based Working).
- Work-Life Balance: With our flexible working models such as part-time, the option to work full-time between 30-40 hours, and our lifelong working time account (sabbatical and/or leave before retirement), you will find the right balance.
- Balancing private life and career: We offer you a family budget and provide support in special family situations such as caring for family members.
- Individual Benefits: In addition to a company pension scheme (subsidized BAV), you can choose between bike leasing, IT hardware leasing, asset-building benefits, and/or an additional day off, as well as other options.
- Onboarding: A guided and personalized onboarding process with a mentor, as well as regular feedback sessions with your People Lead, will support you in settling in. Additionally, we welcome you to our onboarding event #enter.
- Health Management - Health, Family and Life: With our programs, we support and assist you, among other things, through collaborations with the Family Cooperative and voiio. Enjoy diverse meals in our company restaurants and connect through our sports activities.
- Career Model and Continuing Education: In our development dialogues, you discuss your professional, methodological, and personal career goals and pursue them through our diverse training programs.
- Our company values: respectful, open and honest, responsible, supportive of each other, and results-oriented — guided by team spirit, customer focus, as well as the desire for innovation and intensive knowledge exchange.
- Future and Job Security: As a cooperative company with decades of experience, we are pioneers of digital transformation in the banking sector and a systemically important employer.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Atruvia AG
Atruvia AG (formerly Fiducia & GAD IT AG) is a leading specialist for banking IT in Germany. As a digitalization partner of the cooperative financial group and one of the largest financial IT service providers in the country, we are at the forefront of driving the digitalization of banking.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Fullstack developer ContactCenter
- Salary
- 70.000 to 102.000€ Gross/Year
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
