Genesys
3 job openings found.
SIXT SE
In this role, you will develop innovative AI-driven solutions for customer service, manage the entire product lifecycle, and optimize models for case classification and knowledge retrieval.
Atruvia AG
In this role, you develop comprehensive solutions for our Contact Center using Genesys technologies, work on both frontend and backend, and integrate innovative AI applications to enhance customer interactions.
Carl Zeiss AG
In this role, you will develop the product vision for AI agents and enterprise AI platforms, prioritize automation projects, and define target operating models.
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Accenture GmbH
In this role, you will develop technical architectures for CRM platforms and oversee the implementation of solutions like Salesforce or Microsoft Dynamics to support our clients in their digital transformation.
BioNTech AG
In this role, you oversee and optimize telephony and ticketing systems to enhance user experiences, address technical challenges, and drive integration into a unified service management strategy.
In this role, you develop innovative solutions for the Contact Center, analyze customer needs and trends, and implement new features in close collaboration with Product Owners.
Computacenter AG & Co. OHG
In this role, you develop tailored solutions for enterprise clients, analyze their roadmaps and technical challenges while presenting strategic managed services and coordinating involved departments.
In this role, you monitor the operations of the virtual agent and its systems, plan the migration to the Genesys Cloud CX platform, and implement new solutions in the contact center domain.
Finanz Informatik GmbH & Co. KG
In this role, you will be responsible for the technical oversight of Contact Center solutions, particularly Genesys. You will conduct complex analyses and comprehensively document all systems.
In this role, you will manage the Virtual Agent and its systems, plan the migration to Genesys Cloud CX, monitor performance, and work on concepts and troubleshooting in the Contact Center environment.
In this role, you will oversee the operation of our Virtual Agent, plan the migration to Genesys Cloud CX, and handle systems for reporting and self-services through proactive error analysis and close collaboration.
You are an expert in contact center technologies with a focus on Genesys. You are the technical and subject matter expert for the communication services. You are responsible for the provisioning and management of the deployed communication services. You...
Do you want to embody genuine customer service? As a Customer Solution Architect, you support our clients strategically and meet them where they are. You speak the language of the clients, identify opportunities early, and develop tailored solutions...
BNP Paribas
You are responsible for leading the implementation of the Contact Center as a Service (CCaaS). You are responsible for monitoring the installation and management of customer service systems. You are responsible for managing and resolving incidents and...
Vattenfall
In the role of 'Application Manager Contact Center IT' you will ensure the scalable and smooth operation of our highly integrated system landscape. From the in-house IVR development (AWS) to the necessary connection to our back-end systems and the...