4 job openings found.
SIXT SE·Pullach im Isartal
In this role, you will develop innovative AI-driven solutions for customer service, manage the entire product lifecycle, and optimize models for case classification and knowledge retrieval.
Union Investment AG·Frankfurt
In this role, you will develop sustainable architecture concepts for digitalization, data, and AI initiatives, translating business requirements into technical solutions for customer processes and contact centers.
JobRad GmbH·Freiburg im Breisgau
In this role, you analyze customer service processes, identify improvement potentials of the Genesys platform, and coordinate requirements with departments and IT for optimized contact center solutions.
Ratiodata IT-Lösungen & Services GmbH·Frankfurt, Münster (Hessen), Duisburg
In this role, you will plan, implement, and optimize solutions for Microsoft Teams Voice and Genesys, troubleshoot issues in 2nd and 3rd level support, and automate processes to continuously enhance the Unified Communications environment.
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Atruvia AG·Karlsruhe
In this role, you will develop tailored contact center solutions, work with Genesys technologies, integrate AI applications, analyze requirements, and enhance software quality using modern DevSecOps practices.
In this role, you will develop solutions for a modern Contact Center using Genesys technologies and integrate AI applications while ensuring software quality through code reviews and Clean Code practices.
BioNTech AG·Mainz
In this role, you design digital workplace solutions, optimize IT services according to ITIL, monitor service providers, and integrate innovative technologies for an efficient work environment.
Sumup·Berlin
In this role, you will shape the technical development of our contact center platform, optimize automation solutions, and integrate AI features to enhance support for merchants globally.
In this role, you develop comprehensive solutions for our Contact Center using Genesys technologies, work on both frontend and backend, and integrate innovative AI applications to enhance customer interactions.
Carl Zeiss AG·Aalen
In this role, you will develop the product vision for AI agents and enterprise AI platforms, prioritize automation projects, and define target operating models.
Accenture GmbH·Munich
In this role, you will develop technical architectures for CRM platforms and oversee the implementation of solutions like Salesforce or Microsoft Dynamics to support our clients in their digital transformation.
In this role, you oversee and optimize telephony and ticketing systems to enhance user experiences, address technical challenges, and drive integration into a unified service management strategy.
Atruvia AG·Karlsruhe, Münster (Hessen), Aschheim
In this role, you develop innovative solutions for the Contact Center, analyze customer needs and trends, and implement new features in close collaboration with Product Owners.
Computacenter AG & Co. OHG·Hamburg, Stuttgart, Berlin +7
In this role, you develop tailored solutions for enterprise clients, analyze their roadmaps and technical challenges while presenting strategic managed services and coordinating involved departments.
Atruvia AG·Karlsruhe, Munich, Münster (Hessen) +1
In this role, you monitor the operations of the virtual agent and its systems, plan the migration to the Genesys Cloud CX platform, and implement new solutions in the contact center domain.