Job
- Level
- Lead
- Location
- Pullach im Isartal
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Software, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you lead a team of engineers to develop distributed systems on AWS, drive customer service AI into production, and ensure seamless customer journeys while collaborating with international partner teams.
Job Technologies
Your role in the team
- You lead and grow a high-performing engineering team, coaching frontend, backend, and AI engineers to foster ownership, collaboration, and excellence.
- You own the technical direction of distributed service architectures on AWS, guiding the team toward scalable, reliable, and observable systems powered by Java and Python.
- You drive AI-powered customer service into production partnering with Data Science to translate prototypes into reliable, safe, and measurable agentic workflows.
- You guarantee seamless end-to-end consistency across the customer journey, integrating Salesforce Service Cloud, telephony, AI agent capabilities, and human escalation paths.
- You align stakeholders across divisions and collaborate with teams in Bangalore, Munich, and Lisbon to ensure smooth and scalable delivery.
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Our expectations of you
Qualifications
- You have strong expertise in distributed system design, APIs, microservices, event-driven architectures, and cloud-native delivery.
- You are proficient in Java and Python backend engineering and familiar with AI/ML in production, including LLM agents and evaluation pipelines.
- You champion operational excellence through SLOs, observability, on-call culture, and incident learning.
- You collaborate naturally across functions and international teams, aligning engineers, architects, product owners, data scientists, and business stakeholders.
- You think with a business and product mindset, communicating clearly with both technical and non-technical audiences.
Experience
- You bring proven experience in software engineering leadership managing complex architectures and production systems on AWS.
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What we offer
- Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more.
- We support you with a monthly mobility allowance of €20 per month for even more freedom.
- We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered.
- Bleiben Sie aktiv mit unserem modernen SIXT-Fitnessstudio, verschiedenen Freizeitaktivitäten wie dem Gaming-Bereich oder dem SIXT-Chor, und genießen Sie unser hochwertiges Mitarbeitermenü.
- Enjoy 30 days of vacation and a hybrid working model with flexible hours.
- Take one day each year to volunteer at a charitable organization dedicated to supporting children.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
SIXT SE
Pullach, Stuttgart, Berlin, Rostock
Mobility means freedom. The freedom to experience the world and share it with others. That's why we, the SIXT family with more than 6,000 employees worldwide, question the status quo every day and work tirelessly to create a future where people all over the world have access to safe, efficient, and comfortable mobility at the push of a button.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication, Logistics, Transportation
Engineering Manager - Customer Service Tech
- Location
- Pullach im Isartal
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required