Job
- Level
- Senior
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bremen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will design IT service and process standards, optimize key processes, and ensure transparency as well as continuous improvement of service quality within the organization.
Job Technologies
Your role in the team
- Shape the future of IT at OHB! The IT department of the OHB Group is evolving from a traditional technical service provider to a strategic business partner within the framework of the new IT Operating Model.
- The focus is on standardized IT services, clear end-to-end responsibilities, transparent governance structures, and continuous improvement of service quality and business processes.
- Service and process management form a central foundation for this.
- As a Senior IT Service & Process Manager (m/f/d), you will play a key role in establishing a service-oriented IT organization.
- You design and manage company-wide IT service and process standards, promote continuous improvement of our service quality, and create transparency regarding performance, costs, and customer benefits.
- In this role, you will work closely with Service Owners, business units, IT Delivery Teams, and Governance functions.
- Responsibility for the implementation, further development, and governance of IT service management and IT processes, as well as their maturity levels along the new IT Operating Model.
- Control and continuous optimization of core processes such as Service Portfolio Management, Service Request Management, Change Management, as well as Asset and Configuration Management.
- Development of service and process standards, KPIs, SLAs, and process metrics to measure and improve service and process quality.
- Moderation and coordination of collaboration between Service Owners, Delivery Teams, Business Stakeholders, and Governance functions (e.g., QMS, ISMS, BCM).
- Conducting service and process analyses as well as identifying automation, standardization, and optimization potentials.
- Ensuring compliance, audit, security, and documentation requirements within the processes under responsibility.
- Definition, development, and optimization of necessary applications for planning, controlling, and operating IT (especially ITSM, CMDB, SAM, EAM, Discovery, Monitoring, etc.).
- Support for transformation and digitization initiatives as well as promoting a service-oriented culture within IT.
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Our expectations of you
Qualifications
- In-depth knowledge of ITSM frameworks and best practices, particularly ITIL and service-oriented operating models.
- Knowledge in handling ITSM platforms, process and workflow management tools, as well as CMDB-based solutions (especially ServiceNow, Jira ITSM).
- Strong analytical skills as well as a structured and solution-oriented approach.
- Excellent communication, moderation, and stakeholder management skills across different hierarchical levels.
- Interest in topics such as automation, AI, digitalization, and continuous service improvement.
- Certifications such as ITIL®, COBIT®, ISO 20000, Lean, Six Sigma, or comparable qualifications are desirable.
Experience
- Several years of professional experience in IT Service Management, Process Management, or a comparable Governance function.
- Experience in designing, implementing, and continuously improving IT processes and service organizations.
- Experience in transformation programs and organizational change processes is desirable.
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What we offer
- Work Life Balance: flexible working hours, sabbatical, 30 vacation days & special leave days.
- Mobile Working: Hybrid Work Model & Mobile Working Abroad.
- Structured onboarding process (including support from a buddy).
- Development: Extensive training programs, personalized professional development, and annual employee dialogues.
- Additional benefits: 13th gross monthly salary, accident insurance & company pension scheme.
- Catering: High-quality company restaurant & generous meal allowance.
- Active health promotion: health management, E-GYM Wellpass & sports groups.
- Family: Kindergarten subsidy / kindergarten places, children's holiday care & paid parental leave days.
- Mobility: Subsidized Germany Ticket, Jobrad & Parking spaces.
- Company celebrations & events: Christmas party, satellite launch events, NextGen Speakers Night.
- Innovation: Employee Suggestion Scheme & Independent Research and Development.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
OHB SE
OHB SE is a leading company in the aerospace industry. With over 40 years of experience, we develop high-tech solutions for space exploration and other fields. Our portfolio includes satellite systems for Earth observation, navigation, telecommunications, science, and reconnaissance. We realize missions to explore the universe and develop systems for human spaceflight. With over 3,000 employees at 15 locations, we create infinite possibilities in space. We.Create.Space.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Science, Research
Senior IT Service & Process Manager
- Location
- Bremen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
