Job
In this role, you will develop AI functionalities within the ServiceNow platform, optimize processes, and manage the AI use-case backlog to enhance service delivery at BioNTech.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- As a ServiceNow Product Owner for Platform AI Capabilities, you will play a pivotal role in shaping how AI enhances service delivery within BioNTech.
- Reporting to the Head of Enterprise Service Management Center for Enablement, you will lead the development and implementation of AI capabilities that improve employee experience and autonomous service delivery.
- Your work will directly contribute to enabling teams across BioNTech to focus on what matters most: delivering innovative solutions to patients worldwide.
- Manage the AI use-case backlog from ideation to production, ensuring measurable value delivery.
- Define and communicate the vision, goals, and roadmap for ServiceNow AI Platform Capabilities aligned with organizational strategies.
- Partner with platform product owners, security teams, and other stakeholders to create a cohesive AI roadmap.
- Optimize deployed platform AI capabilities to enhance usability and service levels while addressing system performance trends.
- Assess and drive integration efforts across platforms involved in service chains, focusing on governance and security.
Our expectations of you
Qualifications
- Proven track record of developing AI use cases that deliver tangible business outcomes.
- Vertrautheit mit ServiceNow-Modulen (Zertifizierungen sind von Vorteil) und ITIL-basierten Frameworks.
- Expertise in Agile methodologies, stakeholder management, and business process optimization.
- Solides Verständnis der praktischen Prinzipien der KI-Governance.
- Fluent English language skills, both oral and written.
Experience
- 5+ Jahre in Produktmanagement, Service-Management oder verwandten Rollen im Bereich IT oder Unternehmensplattformen.
- Experience in measuring AI value and managing large-scale enterprise AI deployments.
What we offer
- Your flexibility: flexible hours | vacation account.
- Your growth: Digital Learning | Performance & Talent Development | Leadership Development | Apprenticeships | LinkedIn Learning.
- Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential.
- Your health and lifestyle: Company bike.
- Your mobility: Job ticket | Deutschlandticket.
- Your life phases: Employer-funded pension | Childcare.
Benefits
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
BioNTech is a cutting-edge immunotherapy company that is leading the way in developing new treatments for cancer, infectious diseases, and rare conditions. The company combines immunology research, modern therapeutic platforms, and bioinformatics tools to quickly develop new biopharmaceuticals.
- 250+ Employees
- 2008
- Established Company
- Onsite, Hybrid
- Pharmaceutical Sector, Chemical Industry, Biotech
More jobs
These jobs might also interest you
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
You’ll be joining at a stage where we’re building and evolving our new CRM platform. That’s exactly what makes this role special: you won’t just develop features—you’ll actively help shape the technical foundation of a modern CRM ecosystem. Together...
Area of responsibility “DRV Bund IT” is the service provider for Deutsche Rentenversicherung Bund, developing and operating a complex IT system landscape in close coordination with its customers. Our “IT4IT” domain provides IT departments across DRV...
