Job
- Level
- Experienced
- Job Field
- IT, System, DevOps
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Eschborn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will administer and further develop ServiceNow, including workflow adjustments and API integrations. You will optimize processes, automate tasks, and create technical documentation for support.
Job Technologies
Your role in the team
- Administration and further development of ServiceNow: creation and customization of workflows, business rules, client scripts, ACLs, and UI policies.
- Integration of external systems via REST/SOAP APIs.
- Optimization of existing processes and automation of repetitive tasks.
- Maintenance and adaptation of the service catalog.
- Participation in the maintenance and optimization of the CMDB data model.
- Participation in the integration of ServiceNow with other IT systems and applications (Intune, Sentinel, Azure/Entra, Microsoft AD, etc.).
- PowerShell Scripting & Automation: Automating user and group processes.
- Development and maintenance of scripts for automating routine tasks.
- Development of reporting and monitoring solutions.
- Integration of PowerShell routines into ServiceNow mid-servers, Entra ID (Azure), and other tools.
- Migration of the functionalities of the BeNu tool (proprietary development) into the standards of Microsoft, IAM tools, and ServiceNow.
- Technical Documentation & Support: Creation of technical documentation and operation manuals.
- 2nd/3rd Level Support for ITSM tools and interfaces.
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Our expectations of you
Education
- Completed degree in Computer Science or a comparable qualification.
Qualifications
- In-depth knowledge of Microsoft Entra ID / Azure AD.
- Excellent PowerShell skills.
- Knowledge of API integration and scripting languages (e.g., JavaScript, JSON, Python) is advantageous.
- ServiceNow certifications (e.g., CSA, CAD) are desirable.
- Microsoft certifications in the Azure/Entra ID domain.
- Knowledge of security and compliance topics (e.g., RBAC, MFA, etc.).
- ITIL V3 or V4 Foundation certification.
- Good German and English skills, both written and spoken.
Experience
- Several years of experience with ServiceNow administration and development.
- Experience with ITIL processes and ITSM frameworks.
- Experience in scripting (Java, Glide API, PowerShell), Flow Designer, CSS, HTML, and REST/SOAP APIs.
- Experience with Microsoft Graph API.
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What we offer
- Welcome to the team: Digital "Welcome Call" for all new employees, a 2-day onboarding event, personalized onboarding plans and shadowing opportunities, rapid assumption of responsibilities, creative freedom, and friendly colleagues who are there to support and advise.
- Techem Work Culture: Working at one of the leading companies in the digitalization of the energy transition in buildings, short decision-making processes, flat hierarchies, an open informal and corporate culture, regular digital communication formats from management, 30 days of vacation, special leave and payments, a company-owned laptop, travel allowance, asset-building benefits, and a subsidy for company pension schemes.
- Personal development at Techem: Opportunities to unleash your creativity and skills, diverse ways to advance both as a specialist and as a leader, such as through our systematic development program "STEP" or a variety of seminars as part of our "Techem Academy".
- Employee well-being: Flexible working hours, remote work, support for work-life balance (e.g., childcare, elder care, mental health with "heycare"), discreet social counseling via "PER|SPECTIVE", free online tutoring with "ubiMaster", a modern working environment as well as free water, Fairtrade coffee and tea at all locations, good transport connections, subsidized canteen at the headquarters in Eschborn, diverse event formats, Techem leasing bike, an active health management "Techem Vital" (e.g., courses, discounted fitness offers, free employee counseling), and discounts through participation in the "Corporate Benefits" program.
- Designing the energy transition: a digital and dynamic environment, forward-looking projects, new technologies and working methods, as well as space for ideas to advance the energy transition, good networking and collegial collaboration for shared success and synergies.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Techem GmbH
At Techem, we provide smart solutions for increased energy efficiency in buildings. This helps us to avoid emitting approximately 6.5 million tons of CO2 each year. We are actively working to make a difference for our customers and the environment in over 20 countries worldwide.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
ITSM Tool Engineer
- Location
- Eschborn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
