Job
- Level
- Experienced
- Job Field
- Scrum, UX/UI
- Employment Type
- Full Time
- Contract Type
- Freelancer
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Supporting agile teams as a UX expert.
- Creation of UX fundamentals related to the digital service portal (especially personas and user journeys).
- Collection of technical requirements for the digital service portal implemented using ServiceNow ESC, as well as usability aspects in workflows and HR cases to be launched there (including the use of inboxes).
- Based on the ServiceNow ESC standard, the following additional tasks should be fulfilled:
- Creation of UX design patterns in an agile context.
- Development of innovative, user-centered and cross-process consistent interfaces using UX design methods.
- Participation, support and coaching in workshops with the agile teams, requirements management and users (employees).
- Conceptual support in the solution development of the overall topic of ESC interfaces in the digital service portal.
- Development of integration concepts for additional software suites (UX integration).
- Visualization of solution approaches (mockups and prototypes).
- Ensure feasibility analyses and their documentation.
- Collaboration with business and IT departments, presentations and conducting workshops.
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Our expectations of you
Qualifications
- In-depth knowledge of ServiceNow and the ESC portal (required).
- Special knowledge of MS Office (desirable).
- Atlassian Suite: JIRA & Confluence (desirable).
- The service provider should have the following qualifications including certification:
- Agile methods (e.g. IPMA® Agile Leader, GPM hybrid +, PMI Agile Certified Practitioner, Prince2 Agile Practitioner, Scrum Master of the Scrum Alliance or Scrum.org) (desirable).
Experience
- Experience in accessibility of user interfaces according to BITV2 (required).
- Proven experience with agile projects (desirable).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
mindheads GmbH
mindheads GmbH is an independent company specializing in IT and personnel services, offering a wide range of services including the recruitment and placement of IT experts and executives, as well as planning and implementing IT infrastructure and software solutions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
UX Designer / ServiceNow Digital Platform Expert
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
