Zendesk
3 job openings found.
Axiom Technologies
In this role, you handle 1st and 2nd level support for desktop systems and set up workstations for new employees. You are also responsible for troubleshooting and configuring software and hardware issues.
FERCHAU Engineering GmbH
In this role, you analyze disturbances and service requests in the ticket system, support the smooth operation of the server landscape, and perform regular system monitoring.
You take and triage service tickets, resolve short issues via remote access, document steps, monitor Nagios/Zabbix/PRTG, install and configure hardware/software, apply updates and troubleshoot systems under time pressure.
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Marc O'Polo AG
In this role, you will analyze and prioritize customer journey requirements, develop clear user stories, and drive their implementation with CX managers and IT teams for measurable improvements.
Contabo Gmbh
In this role, you will take charge of support teams, optimize processes, and ensure seamless customer care while driving automation initiatives and training efforts.
Experis GmbH
In this role, you will provide on-site and remote support for IT workstations in Germany, Austria, and the Czech Republic, managing hardware installations and infrastructure operations.
HUP GmbH
The main task is to triage, validate and prioritize incoming tickets in Jira or Zendesk, request missing information, assign issues to specialists, communicate status to customers and document handovers and escalations.
In this role, you review incoming tickets, prioritize them, and ensure proper assignment. You will also communicate with customers and document processes and escalations accurately.
I.K. Hofmann GmbH
A first-level support agent is the first point of contact for users requiring technical assistance. This role requires basic technical knowledge and excellent communication skills to quickly identify problems and offer simple solutions. First-level...
Acceptance and qualification of service requests via the ticket system. Independent processing of requests that can be resolved at short notice via remote access. Documentation and proactive feedback during ticket processing. Monitoring of monitoring...
A first-level support representative is the first point of contact for users who need technical assistance. This role requires basic technical knowledge and excellent communication skills to quickly identify problems and offer simple solutions....
Lorenz Personal GmbH & Co. KG
Maintenance, optimization and further development of the FileMaker database application. Conception, realization and implementation of new features based on customer requirements. Error analysis, debugging and performance optimization. Integration with...
Adecco Personaldienstleistungen GmbH
You will further develop the company's own product using FileMaker Pro Advanced and take on the implementation of new features, improvements and customer requirements. Maintenance, optimization and care of an existing FileMaker database application....
mytheresa.com GmbH
Ensuring the smooth technical operation of the IT front-end stack (software distribution, cloud apps, communication systems, 1st and 2nd level support, endpoint management, identity & access management) Management and further development of the...