Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Unterneukirchen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze disturbances and service requests in the ticket system, support the smooth operation of the server landscape, and perform regular system monitoring.
Job Technologies
Your role in the team
- Receipt and prioritization of incidents and service requests.
- Analysis of issues and documentation of the results in the ticketing system.
- Communication with users and clients.
- Ensuring the smooth operation of the server infrastructure.
- Execution of typical changes such as user management, permissions, or updates.
- Diagnosis of fundamental network and infrastructure issues.
- System monitoring through monitoring, alarm response, and conducting regular health checks.
- Collaboration with System Engineers during escalations.
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification.
Qualifications
- Knowledge in using ticketing systems such as JIRA or Zendesk.
- Familiarity with client-server environments and troubleshooting.
- Basic understanding of networks, e.g., TCP/IP, DNS.
- Ability to communicate clearly in both written and verbal form.
- Willingness to occasionally work on-site as needed.
- Excellent written and spoken proficiency in German and English.
- Class B driver's license.
Experience
- Experience in handling IT support requests.
- Experience with monitoring tools such as Nagios or Zabbix.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Engineer
- Location
- Unterneukirchen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
