Jira Service Desk Jobs in Germany

In this role, you serve as the first point of contact for technical inquiries, manage IT tickets, assist with troubleshooting, and ensure the functionality of hardware, software, and networks.

In this role, you will handle technical support requests, diagnose and resolve hardware and software issues, and manage devices across Microsoft 365, Azure AD, and Intune, ensuring adherence to SLAs.

In this role, you will assist departments in developing tailored Atlassian solutions, optimize existing workflows, and conduct training for the effective use of Jira and Confluence.

In this role, you will manage IT incident reports in the ticket system and resolve issues through troubleshooting with users via remote access while ensuring documentation and customer communication.

In this role, you manage the application management of existing software, ensure smooth operations, implement monitoring and CI/CD processes, and provide advisory support to clients.

In this role, you will be the first point of contact for customer inquiries, manage service requests, monitor IT infrastructures, and document processes in ticket systems, while proactively solving issues and ensuring quality.

In this role, you will be the main point of contact for customer inquiries, coordinating service requests, overseeing IT infrastructure, prioritizing support incidents, and documenting processes in Jira or ServiceNow.

In this role, you will manage onboarding and offboarding processes, provide First and Second Level support, and maintain user accounts in Active Directory and cloud services.

You handle daily customer inquiries, monitor servers and clients, resolve incidents, service requests and changes in Jira/ServiceNow, document tickets, manage service orders and coordinate 2nd/3rd-level teams and external vendors.

You act as primary contact for customer queries, manage service orders, prioritize Incidents, Changes and Service Requests, coordinate vendors, maintain tickets in Jira/ServiceNow and analyze operational data.