Job
In this role, you will be the primary contact for internal users, addressing their hardware and software issues while managing installations and documentation in the IT service desk.
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Your role in the team
- You are the first point of contact for our internal users - via phone, email, and ticketing system (Jira ServiceDesk).
- You analyze and troubleshoot hardware and software issues (Windows 11, iOS, Office 365).
- You handle incidents, service requests, and changes in accordance with ITIL standards - including prioritization and SLA management.
- You install and configure modern workstations (notebooks, monitors, peripherals, printers, headsets, etc.).
- You maintain and create documentation such as FAQs, user guides, and knowledge base entries (Confluence/SharePoint).
- You assist with rollouts and provide remote support for home office workplaces.
- You share your knowledge within the team and actively contribute to the optimization of our support processes.
Our expectations of you
Education
- Completed training as an IT specialist (m/f/d) for system integration or a comparable qualification.
Qualifications
- Extensive technical expertise: Windows 11, iOS, Office 365, and SharePoint.
- Hardware: Notebooks, printers, headsets, webcams.
- ITIL Foundation, Microsoft Certifications, CompTIA A+
- You are customer- and service-oriented, patient, and empathetic in dealing with users.
- You communicate clearly — even with non-technical target groups.
- You work independently, in a structured manner, and are happy to take responsibility.
- You inspire others towards common goals and act as a sparring partner for colleagues and stakeholders.
- You set priorities and optimize work processes.
- Very good German language skills in spoken and written form, as well as good English skills, complete your profile.
Experience
- Several years of experience in IT support, ideally in a medium-sized trading company.
- Desirable additional skills: Experience with IT rollouts and remote support.
- Experience with Cloud Services (Azure, M365 Admin).
Benefits
Work-Life-Integration
Higher take-home pay
Food & drink
Health, fitness & fun
Job locations
About your employer
Over the past 30 years, TIM AG has relieved systems partners as a value-added distributor in the field of storage nationwide. The focus is always on the specific requirements of end customers. The core piece is our self-image as a convincing service provider.
- 1985
- Digital Agency
- Onsite, Hybrid
- Internet, IT, Telecommunication
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