Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wiesbaden
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the primary contact for internal users, addressing their hardware and software issues while managing installations and documentation in the IT service desk.
Job Technologies
Your role in the team
- You are the first point of contact for our internal users - via phone, email, and ticketing system (Jira ServiceDesk).
- You analyze and troubleshoot hardware and software issues (Windows 11, iOS, Office 365).
- You handle incidents, service requests, and changes in accordance with ITIL standards - including prioritization and SLA management.
- You install and configure modern workstations (notebooks, monitors, peripherals, printers, headsets, etc.).
- You maintain and create documentation such as FAQs, user guides, and knowledge base entries (Confluence/SharePoint).
- You assist with rollouts and provide remote support for home office workplaces.
- You share your knowledge within the team and actively contribute to the optimization of our support processes.
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Our expectations of you
Education
- Completed training as an IT specialist (m/f/d) for system integration or a comparable qualification.
Qualifications
- Extensive technical expertise: Windows 11, iOS, Office 365, and SharePoint.
- Hardware: Notebooks, printers, headsets, webcams.
- ITIL Foundation, Microsoft Certifications, CompTIA A+
- You are customer- and service-oriented, patient, and empathetic in dealing with users.
- You communicate clearly — even with non-technical target groups.
- You work independently, in a structured manner, and are happy to take responsibility.
- You inspire others towards common goals and act as a sparring partner for colleagues and stakeholders.
- You set priorities and optimize work processes.
- Very good German language skills in spoken and written form, as well as good English skills, complete your profile.
Experience
- Several years of experience in IT support, ideally in a medium-sized trading company.
- Desirable additional skills: Experience with IT rollouts and remote support.
- Experience with Cloud Services (Azure, M365 Admin).
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
TIM AG
Over the past 30 years, TIM AG has relieved systems partners as a value-added distributor in the field of storage nationwide. The focus is always on the specific requirements of end customers. The core piece is our self-image as a convincing service provider.
Description
- Founding year
- 1985
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support - First level support/IT service desk
- Location
- Wiesbaden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
