ITSM Jobs in Frankfurt

In this role, you will personally assist executives with their IT environments, manage installations, troubleshooting, support mobile devices, and maintain IT processes and Knowledge Base articles.

In this role, you support the sales team by presenting technical solutions, managing complex sales projects, and building and maintaining long-term customer relationships.

In this role, you handle 1st-level support requests, assist users with IT processes, and manage incidents and service requests following ITIL guidelines. You also maintain a knowledge database and inform users about ticket statuses.

In this role, you will develop backend solutions using Java and JavaScript, analyze customer requirements, and implement custom workflows and services in the ITSM tool, including testing and documentation.

In this role, you will manage 1st level support by addressing incidents, advising users on IT processes, and assisting with hardware and software management while applying ITIL guidelines for ticket handling.

In this role, you will handle IT requests through the central platform, manage software and hardware, set up workplaces, and assist in IT projects for new services and technologies implementation.

In this role, you handle 1st Level support requests, provide technical assistance with hardware and software, develop a knowledge database, and work according to ITIL standards.

In this role, you take on 1st-level support for IT end-users, handle incidents and service requests, and assist users with IT processes and services while applying ITIL guidelines.

In this role, you handle customer inquiries at the Service Desk, coordinate service requests, monitor IT infrastructures, and support IT projects while ensuring process quality.

In this role, you will be the first point of contact for customer inquiries, manage service requests, monitor IT infrastructures, and document processes in ticket systems, while proactively solving issues and ensuring quality.

In this role, you will be the main point of contact for customer inquiries, coordinating service requests, overseeing IT infrastructure, prioritizing support incidents, and documenting processes in Jira or ServiceNow.

You handle daily customer inquiries, monitor servers and clients, resolve incidents, service requests and changes in Jira/ServiceNow, document tickets, manage service orders and coordinate 2nd/3rd-level teams and external vendors.

You act as primary contact for customer queries, manage service orders, prioritize Incidents, Changes and Service Requests, coordinate vendors, maintain tickets in Jira/ServiceNow and analyze operational data.