Job
- Level
- Experienced
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will support users at various locations and via remote support, manage ITSM tickets, and assist in troubleshooting, as well as installing software and hardware.
Job Technologies
Your role in the team
- Support for users at the Techlounge locations as well as via remote support
- Creating and maintaining tickets in the client's ITSM/ticketing system
- 1st-level support for Windows, macOS, and iOS devices (including BYOD)
- Support with operating system-level software (Windows 10/11, macOS, iOS, MS Office, VDI/Citrix)
- Issuance and return of loaner notebooks in case of urgent need
- Assistance in selecting suitable hardware and accessories
- Error analysis and documentation for handover to 2nd Level Support
- Use of knowledge bases and troubleshooting guides
- Support of German- and English-speaking users through personal contact
- Support with installing packaged software and basic configuration at the workplace
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Our expectations of you
Qualifications
- Proficient in Windows 10/11, macOS, iOS, and MS Office 365
- Knowledge of Active Directory, BitLocker, Virtual Desktops, and VPN
- Routine in setting up smartphones (Android/iOS) and multi-factor authentication
- Strong customer and solution orientation
- Strong communication skills in German and English
- Structured, process-oriented, and independent working style
- High service and team orientation in the enterprise client environment
- Technical affinity for client hardware (notebooks, MacBooks, printers, peripherals)
Experience
- Experience in 1st-level support and working with ITSM/ticketing systems (e.g., SNOW)
- Experience with network configuration under Windows and IP telephony
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What we offer
- There is an option to work partly from home / remotely and thus benefit from the advantages of hybrid work (flexible working hours).
- Attractive compensation.
- Versatile training opportunities.
- Team and sports events.
- Global network.
- Attractive employee referral program.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Akkodis Germany GmbH
Akkodis Germany GmbH, part of the global Akkodis, provides comprehensive technology and engineering services. With a focus on digital transformation, the company supports businesses across various sectors.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT onsite support
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
