Job
In this role, you will support users at various locations and via remote support, manage ITSM tickets, and assist in troubleshooting, as well as installing software and hardware.
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Job technologies
Your role in the team
- Support for users at the Techlounge locations as well as via remote support
- Creating and maintaining tickets in the client's ITSM/ticketing system
- 1st-level support for Windows, macOS, and iOS devices (including BYOD)
- Support with operating system-level software (Windows 10/11, macOS, iOS, MS Office, VDI/Citrix)
- Issuance and return of loaner notebooks in case of urgent need
- Assistance in selecting suitable hardware and accessories
- Error analysis and documentation for handover to 2nd Level Support
- Use of knowledge bases and troubleshooting guides
- Support of German- and English-speaking users through personal contact
- Support with installing packaged software and basic configuration at the workplace
Our expectations of you
Qualifications
- Proficient in Windows 10/11, macOS, iOS, and MS Office 365
- Knowledge of Active Directory, BitLocker, Virtual Desktops, and VPN
- Routine in setting up smartphones (Android/iOS) and multi-factor authentication
- Strong customer and solution orientation
- Strong communication skills in German and English
- Structured, process-oriented, and independent working style
- High service and team orientation in the enterprise client environment
- Technical affinity for client hardware (notebooks, MacBooks, printers, peripherals)
Experience
- Experience in 1st-level support and working with ITSM/ticketing systems (e.g., SNOW)
- Experience with network configuration under Windows and IP telephony
What we offer
- There is an option to work partly from home / remotely and thus benefit from the advantages of hybrid work (flexible working hours).
- Attractive compensation.
- Versatile training opportunities.
- Team and sports events.
- Global network.
- Attractive employee referral program.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
Akkodis Germany GmbH, part of the global Akkodis, provides comprehensive technology and engineering services. With a focus on digital transformation, the company supports businesses across various sectors.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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