FreshDesk Jobs in Germany

In this role, you will take charge of support teams, optimize processes, and ensure seamless customer care while driving automation initiatives and training efforts.

In this role, you will manage IT incident reports in the ticket system and resolve issues through troubleshooting with users via remote access while ensuring documentation and customer communication.

In this role, you will take responsibility for IT operations, manage network and server administration, work in support, and develop security policies for a future-proof infrastructure.

Acceptance and qualification of service requests via the ticket system. Independent processing of requests that can be resolved at short notice via remote access. Documentation and proactive feedback during ticket processing. Monitoring of monitoring...

User support within the scope of 1st and 2nd level support (remote and on-site) Analysis and solution of technical problems, including the re-enactment of user errors for troubleshooting purposes Support and configuration of PCs, laptops and relevant...

Lead and develop a global team, focusing on technical support and continuous skill enhancement. Analyze knowledge gaps within the team and implement training programs to ensure consistent expertise. Address system-related issues promptly, coordinating...

Lead your support team at a functional level by assigning requests and issues and acting as the main contact for all internal interface departments. Coordinate the consulting and support of our customers regarding all CADENAS products and derive...

Contact person (f/m/d) for customers and employees (m/f/d). Answering telephone calls from our customers and recording IT fault reports in a ticket system. Analysis and processing of incoming tickets taking SLAs into account. Troubleshooting & solution...

You are responsible for the qualified acceptance, prioritization, classification of inquiries and fault reports on the telephone and ticket system as well as their documentation. Ideally, you will be able to analyse the error and find initial solutions....

Acceptance of inquiries and fault reports on the telephone and ticket system Prioritization, classification and documentation of requests in the ticket system Error analysis and implementation of initial solutions Carrying out remote maintenance and...