2 job openings found.
Peter Park System GmbH·Munich
In this role, you lead a team, analyze ticket data for process improvements, develop automations, and support the transition from Freshdesk to HubSpot to ensure efficient and personalized support.
FERCHAU Engineering GmbH·Burghausen
You take and triage service tickets, resolve short issues via remote access, document steps, monitor Nagios/Zabbix/PRTG, install and configure hardware/software, apply updates and troubleshoot systems under time pressure.
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NoDi GmbH·Berlin, Dusseldorf
In this role, you diagnose and resolve technical issues, handle support tickets in German and English, and document bugs for development while working with AI tools.
NoDi GmbH·Berlin
In this role, you will diagnose and resolve technical issues, particularly with firmware updates and connectivity problems, while providing clear documentation to enhance our support team's efficiency and customer satisfaction.
Contabo Gmbh·Munich
In this role, you will take charge of support teams, optimize processes, and ensure seamless customer care while driving automation initiatives and training efforts.
Avantgarde Experts GmbH·Cologne, Essen
In this role, you will manage IT incident reports in the ticket system and resolve issues through troubleshooting with users via remote access while ensuring documentation and customer communication.
BME e.V.·Eschborn
In this role, you will take responsibility for IT operations, manage network and server administration, work in support, and develop security policies for a future-proof infrastructure.
Acceptance and qualification of service requests via the ticket system. Independent processing of requests that can be resolved at short notice via remote access. Documentation and proactive feedback during ticket processing. Monitoring of monitoring...
I.K. Hofmann GmbH·Würzburg
User support within the scope of 1st and 2nd level support (remote and on-site) Analysis and solution of technical problems, including the re-enactment of user errors for troubleshooting purposes Support and configuration of PCs, laptops and relevant...
Deutsche Post AG·Bonn
Lead and develop a global team, focusing on technical support and continuous skill enhancement. Analyze knowledge gaps within the team and implement training programs to ensure consistent expertise. Address system-related issues promptly, coordinating...
Cadenas GmbH·Augsburg
Lead your support team at a functional level by assigning requests and issues and acting as the main contact for all internal interface departments. Coordinate the consulting and support of our customers regarding all CADENAS products and derive...
DIS AG·Essen
Contact person (f/m/d) for customers and employees (m/f/d). Answering telephone calls from our customers and recording IT fault reports in a ticket system. Analysis and processing of incoming tickets taking SLAs into account. Troubleshooting & solution...
Bechtle AG·Karlsruhe, Ettlingen
You are responsible for the qualified acceptance, prioritization, classification of inquiries and fault reports on the telephone and ticket system as well as their documentation. Ideally, you will be able to analyse the error and find initial solutions....
Bechtle AG·Frankfurt
Acceptance of inquiries and fault reports on the telephone and ticket system Prioritization, classification and documentation of requests in the ticket system Error analysis and implementation of initial solutions Carrying out remote maintenance and...