Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 40.000 to 50.000€ Gross/Year
- Location
- Berlin, Dusseldorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you diagnose and resolve technical issues, handle support tickets in German and English, and document bugs for development while working with AI tools.
Job Technologies
Your role in the team
- You diagnose and resolve technical cases: failed firmware updates (OTA), WLAN and LTE connection issues, app pairing, Spotify integration.
- You decide whether a device can be fixed remotely or needs to be replaced, and you manage the replacement process.
- You escalate reproducible bugs in a structured manner to our development team, with clear documentation that directly advances engineering.
- You respond to tickets in our helpdesk in German and English, friendly, clear, and in the informal 'Du' tone, as parents are used to from us.
- You maintain and expand our Help Center and our response templates to ensure that Level 1 and our AI-assisted drafts continually improve.
- You work with AI tools that prepare draft responses; your job increasingly involves reviewing, improving, and solving difficult cases, not assembly line typing.
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Our expectations of you
Qualifications
- Genuine technical understanding: You can troubleshoot systematically and explain technology in a way that stressed parents can understand.
- German at native speaker level and very good English in spoken and written form.
- Independent, structured way of working. With us, there are short decision paths and a lot of personal responsibility.
Experience
- Experience in technical customer support (Level 2 or comparable), ideally with hardware or IoT products.
- Experience with a helpdesk system (Gorgias, Zendesk, Freshdesk, or similar).
- Bonus: Experience with firmware/OTA topics, Bluetooth/WLAN diagnostics, or products for children and families.
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What we offer
- A product you can stand behind. Parents love it, children do too.
- Direct Impact: Your feedback from support directly influences product and firmware development.
- Modern tools and AI-powered workflows.
- Hybrid working: Mix of home office and office in Berlin or Düsseldorf.
- Salary: €40,000-€50,000.
- Additional benefits: meal allowance and of course your own NODI Flip.
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Topics that you deal with on the job
Job Locations
This is your employer
NoDi GmbH
NoDi GmbH, based in Berlin, specializes in the development and distribution of consumer electronics and software solutions. Its main focus is on electronic products for children, particularly the NODI Flip, a screen-free audio device. The company provides innovative digital services that bring music and stories closer to children without placing them in front of a screen.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
Technical Customer Support Specialist Level 2
- Salary
- 40.000 to 50.000€ Gross/YearNet salary converted from the gross salary in the job ad using tax class I.26.893 to 32.337 € net/Year · Tax class I
- Location
- Berlin, Dusseldorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
