1st Level Support Jobs in Münster

In this role, you will handle the setup and management of workstations and mobile devices, perform hardware and software troubleshooting, and assist employees with technical issues while documenting ticket interactions.

In this role, you will be the first point of contact for IT inquiries, resolve issues, install and maintain phone systems, manage user accounts, and support IT leadership with projects.

In this role, you receive and analyze incoming issues and requests, provide initial solutions, and document everything in the ticket system, escalating to second-level support when necessary.

Telephone and written support for our customers, independent initial analysis of customer inquiries, and informing customers about the progress. Analysis and resolution of technical issues related to our point-of-sale software and online services....

You handle telephone and electronic inquiries and fault reports related to our systems in the Client / Server area (Windows systems). You record and classify requests from technical support and provide further technical assistance. In the context of...

Acceptance and resolution of user requests. Possibly forwarding these inquiries to 3rd-level support. Documentation of requests and incidents in the Service Management Tool. Creation of documentation / handouts. Conducting training sessions.

1st and 2nd Level Support Installation of hardware and software Processing of tickets via ticket system Troubleshooting and error correction Output of hardware devices Assembly and disassembly of hardware

Telephone and written support for our customers, independent initial analysis of customer inquiries and informing customers about progress. Analysis and solution of technical questions regarding our cash register software and our online services....

1st and 2nd level support documentation printer support rollout support Hardware and Windows Support

You will accept telephone and electronic enquiries and fault reports regarding our systems in the client/server area (Windows system). To do this, you record and classify requests from technical support and provide further technical assistance. When it...

Receiving support requests via telephone and email. Analysis and solution of technical problems in first-level support. Documentation of support processes in the ticket system. Close cooperation with second-level support.

Telephone and written support for our customers, independent initial analysis of customer inquiries and informing customers about progress. Analysis and solution of technical questions regarding our cash register software and our online services....