Job
In this role, you handle user inquiries, document incidents in the Service Management Tool, and conduct training, applying your knowledge of Windows 10 and Office applications.
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Job technologies
Your role in the team
- Acceptance and resolution of user requests.
- Possibly forwarding these inquiries to 3rd-Level Support.
- Documentation of requests and incidents in the Service Management Tool.
- Creation of documentation / handouts.
- Conducting training sessions.
Our expectations of you
Qualifications
- Good knowledge of Windows 10 and Office applications.
- A service-oriented and structured way of thinking and working.
- A quick grasp of concepts.
- Commercial / accounting knowledge preferred.
- Strong communication and teamwork skills with a friendly demeanor.
- Very good spoken and written German skills.
Experience
- Experience in handling a ticketing system.
Benefits
Work-Life-Integration
Job locations
About your employer
UNIPLUS ist ein Anbieter der seit 40 Jahren eine feste Kundenbasis von öffentlichen Auftraggebern aufgebaut hat. Entwickeln Sie für diese Kunden moderne WEB-Applikationen für Inhouse- und Cloudlösungen.
- 1-49 Employees
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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