Job
- Level
- Experienced
- Location
- Münster (Hessen), Münster
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle user inquiries, document incidents in the Service Management Tool, and conduct training, applying your knowledge of Windows 10 and Office applications.
Job Technologies
Your role in the team
- Acceptance and resolution of user requests.
- Possibly forwarding these inquiries to 3rd-Level Support.
- Documentation of requests and incidents in the Service Management Tool.
- Creation of documentation / handouts.
- Conducting training sessions.
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Our expectations of you
Qualifications
- Good knowledge of Windows 10 and Office applications.
- A service-oriented and structured way of thinking and working.
- A quick grasp of concepts.
- Commercial / accounting knowledge preferred.
- Strong communication and teamwork skills with a friendly demeanor.
- Very good spoken and written German skills.
Experience
- Experience in handling a ticketing system.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Uniplus Software-lösungen
UNIPLUS ist ein Anbieter der seit 40 Jahren eine feste Kundenbasis von öffentlichen Auftraggebern aufgebaut hat. Entwickeln Sie für diese Kunden moderne WEB-Applikationen für Inhouse- und Cloudlösungen.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
1st and 2nd level support staff in customer service
- Location
- Münster (Hessen), Münster
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
