1st Level 2nd Level Support Jobs in Berlin

In this role, you will manage 1st-level support, process tickets and phone requests, install workstations, analyze IT issues, and have the opportunity to grow into system administration tasks.

In this role, you will handle support requests via phone, email, and ticket systems, analyze issues, assist in IT workstation setup, and document solutions in the knowledge base system.

In this role, you are responsible for 1st and 2nd level support for IT inquiries and managing Windows and macOS systems as well as mobile devices while implementing security policies and advancing the MDM strategy.

In this role, you troubleshoot technical issues and perform diagnostics on photovoltaic systems in Berlin via phone and remote access. You geometrically and electronically design PV systems and check inverters.

In this role, you will handle support requests via phone, email, and ticket systems, analyze issues, and assist users with hardware and software problems.

Provision of support for incidents and service requests Error analysis and troubleshooting (remote) at 1st and 2nd level of Windows 10 & 11 Independent implementation of standard changes in Entra ID and MS Intune Conducting quality assurance measures...

Receiving, classifying, and processing support requests via phone, email, and ticket system. Analysis and resolution of disturbances as well as support for hardware and software issues. Forwarding complex inquiries to the 2nd level support team and, if...

IT is your strength? Then support our internal IT team in First and Second Level Support as an IT Helpdesk Specialist/Agent (m/f/d) and ensure that everything runs smoothly for our colleagues, from software issues to the setup of new devices. You are...

Management and documentation of incidents and service requests in the ticket system. On-site setup, installation, configuration, hardware troubleshooting and maintenance of IT and network technology. Refueling of PCs and laptops as well as software...

Receiving, classifying and processing support requests via telephone, email and ticket system. Analysis and resolution of faults as well as support for hardware and software problems. Forwarding complex requests to the 2nd level support team and, if...