Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you independently analyze and resolve incidents in 2nd-level support, assist users on-site and remotely, manage IT systems, and document incidents using ServiceNow.
Job Technologies
Your role in the team
- Analysis, prioritization, and independent handling of incidents and service requests in 2nd-level support.
- Support for users via phone, ticket system, and on-site service.
- Administration and support of Windows and macOS workstations.
- Installation, configuration, and troubleshooting of end devices, notebooks, and mobile devices.
- Support and troubleshooting of printer environments, mobile printing systems, and label printers.
- Ensuring the smooth operation of POS and cash register systems in a retail environment.
- Management of user accounts, group policies, and permissions within Active Directory and Microsoft 365.
- Documentation and tracking of IT incidents via ServiceNow.
- Support with rollouts, hardware exchange projects, and infrastructure measures.
- Collaboration with internal departments as well as external service providers.
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Our expectations of you
Education
- Successfully completed training in the IT field or a comparable technical qualification.
Qualifications
- Very good knowledge of Windows client environments as well as Microsoft 365 and Active Directory.
- Proficient in ITSM tools, ideally ServiceNow.
- Good knowledge in hardware support and workplace management.
- Strong service orientation as well as structured problem-solving skills.
- Very good spoken and written German skills (at least C1).
- Good command of English.
- Communicative personality with a professional demeanor towards users.
Experience
- At least 3 years of professional experience in IT support.
- Proven experience in 2nd-level support.
- Extensive experience in handling printer solutions, printer management, and printer troubleshooting.
- Experience in supporting POS, cash register, or retail systems.
- Experience in user, group, and permissions management.
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What we offer
- Technically challenging support environment with high visibility within the organization.
- Modern IT landscape with Windows, Microsoft 365, and macOS technologies.
- Varied tasks across Office, Logistics, and Retail IT.
- Independent work with short decision-making paths.
- Individual training and development opportunities.
- Attractive compensation package as well as long-term career prospects.
- Temporary employment in Munich.
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Benefits
Health, Fitness & Fun
- ♿️No Physical Barriers
- 🎳Team Events
- 🚲Jobbike
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
Work-Life-Integration
- 🏠Home Office
- ⏰Flexible Working Hours
- 🏖️Workation
- 🍼Day Care for Kids
- 🚌Excellent Traffic Connections
- ⏳4 Day Work Week
Higher Take-Home Pay
- 👷♂️Additional Insurance
- 🍰Employee Stock Option
- 🛍Employee Discount
- 💵Bonus Payments
- 🏝️Summer and Christmas Bonus
- 🚂Climate Ticket
Food & Drink
Job Locations
About Your Employer
Michael Page
Michael Page International (Germany) GmbH is an established personnel consulting and recruitment company headquartered in Düsseldorf. Founded in 1991 in Germany, it specializes in the placement of specialists and executives.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
2nd level IT support
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
