Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Oberhausen, Warendorf, Osnabrück, Bad Salzuflen, Hildesheim
- Working Model
- Onsite
Job Summary
In this position, you will lead an IT field support team, plan deployments, manage service requests, and handle escalation processes for incidents while ensuring service quality and improving IT processes.
Job Technologies
Your role in the team
- Disciplinary and technical leadership of the regional IT Field Support team West with at least 7 employees.
- Scheduling and capacity management of the on-site team.
- Management of regional IT service delivery and on-site support.
- Central communication interface between IT and facility management of the West region.
- Regular coordination with the mentioned locations (regular meetings, service discussions, status rounds).
- Management and moderation of escalation processes for service disruptions and operational issues.
- Coordination and prioritization of service requests, incidents, and special topics.
- Ensuring service quality.
- Close collaboration with central IT departments and external service providers.
- Participation in the further development of IT service processes and support standards.
- Support for rollouts, changes, and regional IT projects.
- Ensuring consistent documentation and knowledge base in the service environment.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training or studies in the IT field is an advantage but not a requirement.
Qualifications
- Good knowledge of common IT infrastructures (clients, peripherals, standard software, ticket systems).
- Structured, service-oriented, and solution-oriented way of working.
- Strong communication skills and confident demeanor when interacting with facility management and clients.
- Organizational skills and decisiveness in the operational environment.
- Understanding of service processes.
- ITIL certification is an advantage.
- Class B driver's license is mandatory.
- Willingness to undertake regular business trips within the region for daily commuting.
Experience
- Suitable career changers with relevant practical experience in IT support or IT operations, especially from the Healthcare sector, are explicitly welcome.
- Experience in IT service, helpdesk, field support, or technical user support.
- Leadership experience or proven suitability for team management.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
AMEOS Gruppe
The AMEOS Group is a leading healthcare provider in the German-speaking world. The group's hospitals, clinics, nursing homes, and care facilities offer high-quality medical and nursing care that is economically and humanely sound.
Description
- Company Size
- 250+ Employees
- Founding year
- 2002
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Service Manager
- Location
- Oberhausen, Warendorf, Osnabrück, Bad Salzuflen, Hildesheim
- Working Model
- Onsite
- Diversity
- Open for all genders
