Job
- Level
- Junior
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you advise on Workday solutions, conduct testing, and support process adjustments. Additionally, you monitor process quality, handle 3rd-level support, and train new team members.
Job Technologies
Your role in the team
- You are the point of contact for all questions related to Workday, advising on technical possibilities to support business processes and conducting tests.
- Together with colleagues from the Workday team, you will handle process adjustments - possibly with support from external support - and take care of semi-annual updates (testing, troubleshooting, etc.).
- You are responsible for the regular monitoring and improvement of process quality and for implementing appropriate adjustments.
- You independently manage your area of responsibility and monitor open processes (e.g., unassigned tasks).
- You handle 3rd-level support (tickets from 1st- and 2nd-level support) and escalate tickets to 4th-level support (creation, communication, and follow-up) as needed.
- You are responsible for regular training sessions for the team and new colleagues in your area of expertise, informing about changes and updates, and handing over new content to the 1st-level support.
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Our expectations of you
Qualifications
- You are familiar with HR management processes and have already worked as an internal consultant and/or in a consulting or software company.
- You are IT-savvy and passionate about solving complex requirements from various stakeholders.
- As a true team player, you enjoy supporting colleagues, know exactly what they are currently working on, and look beyond your own horizon.
- You possess a high level of analytical skills and strong time management, and you enjoy working in a focused, detail-oriented, and independent manner on various projects.
- You have very good native-level German language skills in speaking and writing, as well as proficient English language skills in speaking and writing.
Experience
- You have initial experience with Workday HCM Core (including Security Management), Absence Management, and Time Tracking. A Workday Pro certification is a plus.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Serviceplan Group
Since our founding in 2002, we have specialized in performance-oriented online, social and content campaigns. Based on this wealth of experience, we have further developed into a 360 ° planning media agency in 2018. With the view from the digital perspective on the classical media, we work out cross-media and data-based mediastrategies for our customers.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Advertising, Marketing, PR
Junior Workday Specialist
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
