Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Gütersloh
- Working Model
- Onsite
Job Summary
In this role, you will actively participate in IT support, handling the setup of modern workplaces and managing access rights while analyzing issues and assisting users through remote support.
Job Technologies
Your role in the team
- Collaboration within the IT support team (1st and 2nd level) to ensure smooth IT operations
- Setup, deployment, and support of modern workplaces (clients, peripherals, software)
- Further development and administration of the Intune platform (MDM/MAM)
- Management of user and access rights in the local Active Directory as well as in Entra ID
- Creation, maintenance, and optimization of policies in the client and modern workplace environment
- Error analysis and troubleshooting for Windows systems, applications, and mobile devices
- Providing user support via remote assistance (e.g., TeamViewer, AnyDesk)
- Documentation of processes, solutions, and workflows
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Our expectations of you
Qualifications
- Knowledge in error analysis and troubleshooting of Windows systems, software, and mobile devices.
- Proficient in handling remote support tools
- Structured, solution-oriented, and reliable work approach
Experience
- Experience in 1st- and 2nd-level support for clients, applications, and peripherals.
- Experience with ITSM systems such as Freshservice, ServiceNow, or Jira Service Management
- Experience in the administration of Microsoft 365 environments and Entra ID
- Nice to have: First experience in server administration
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What we offer
- Working in a modern office environment with high-quality technical equipment.
- Company supplementary health insurance with extended benefits (e.g., dental prosthetics, preventive care, and hospital supplementary services) as well as comprehensive corporate health management.
- Employee discounts at FitX Fitness Studio - stay fit after work or on weekends.
- Business bike leasing for sustainable and flexible mobility - also available for private use.
- Extensive training and development programs through our own academy.
- Attractive employee discounts with numerous partners.
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Topics that you deal with on the job
Job Locations
This is your employer
Ug Hagedorn
Als Fullservice-Dienstleister übernimmt die Hagedorn-Gruppe die gesamte Bandbreite von Abbruch, Altlastensanierung, Entsorgung und Stoffstrommanagement bis hin zu Tiefbau und der Erstellung von industriellen Außenanlagen sowie Revitalisierung und der Entwicklung von neuen Nutzungskonzepten.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Construction, Real Estate, Building Services
First-level IT support staff
- Location
- Gütersloh
- Working Model
- Onsite
- Diversity
- Open for all genders
