Job
- Level
- Experienced
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Part Time
- Contract Type
- Permanent employment
Job Summary
In this role, you monitor ITSM processes, conduct audits, and generate decision-ready reports. You initiate process improvements, align requirements with users, and create release plans.
Job Technologies
Your role in the team
- As part of an interdisciplinary team, you monitor the compliance, effectiveness, and efficiency of ITSM processes based on defined KPIs and derive necessary actions from them.
- You create regular, decision-ready reports on process compliance for line and process management.
- You conduct audits and reviews, initiate and track improvement measures derived from them with stakeholders, and take on operational, cross-process tasks.
- You coordinate process requirements with internal and external user groups and the product management of the deployed ITSM tool.
- You ensure that documentation, tools, and training materials comply with current laws, standards, and regulations.
- You create release plans and oversee their implementation.
- You assist in defining and filling the roles required for the project.
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Our expectations of you
Education
- A completed degree in Computer Science or Business Informatics.
- Alternatively, relevant vocational training (e.g., IT specialist) plus several years of relevant professional experience.
Qualifications
- Solid ITIL knowledge as well as an agile mindset that you confidently combine with traditional process management.
- Process knowledge in incident, event, change, and release management.
- Strong conceptual skills, proven accountability for results, and confident stakeholder management at various levels.
- Structured, analytical working style and excellent communication skills for complex challenges.
- You have very good German and English language skills, both written and spoken.
Experience
- Proven experience in the design, implementation, operation, and continuous improvement of ITSM/ITIL processes in complex, large-scale IT environments.
- At least 1 year of experience in public administration.
- Experience with ITSM tools such as ServiceNow.
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What we offer
- 30 vacation days and workation within the EU create space for relaxation and new perspectives.
- Flexible working hours, remote work, and part-time models allow you to tailor your work and daily life – always coordinated with your team and your projects.
- With the ]init[ Academy, training sessions, certifications, and cross-departmental knowledge sharing, you will continuously develop professionally and personally.
- Benefit from cross-departmental knowledge exchange and continuously develop together with your colleagues.
- JobRad, public transport subsidy, and other mobility benefits help you stay flexible and sustainable in your commute.
- Welcome Week, structured onboarding, and mentorship programs ensure a successful start and help you quickly integrate into the team and your projects.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
init AG
INIT ist weltweit führender Anbieter von IT-Lösungen für Bus und Bahn. INIT unterstützt mehr als 700 Verkehrsunternehmen dabei, den ÖPNV attraktiver und effizienter zu gestalten.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.5
Engineering
2.5Culture
3.7Workingconditions
4.4Career Growth
3.6
Professional Technical Specialist
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
