Job
- Level
- Experienced
- Job Field
- IT, Support, Project
- Employment Type
- Part Time/Full Time
- Contract Type
- Temporary employment
- Location
- Walsrode
- Working Model
- Onsite
Job Summary
In this role, you coordinate the Service Desk team, manage and document incidents in the ticket system, oversee user accounts, conduct training sessions, and play a key role in ensuring the hospital's operational security.
Job Technologies
Your role in the team
- Team Coordination & Service Desk: You act as the team spokesperson, handle scheduling for the Service Desk, prioritize tasks within the team, and are the direct contact for IT management.
- Incident Management: You manage the incident management, analyze, process, and document disruptions as well as requests in a structured manner within the ticketing system.
- User & Client Administration: You handle 1st/2nd level support, manage user accounts and permissions, and install, configure, as well as repair end devices.
- Knowledge transfer & Projects: You conduct foundational training for users and actively participate in IT projects of various sizes.
- Operational reliability: You actively contribute to the team and participate in on-call duties to ensure the hospital's operations.
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Our expectations of you
Education
- Qualifications & Experience: IT vocational training (e.g., Fachinformatiker) or a comparable qualification - motivated career changers with professional experience are welcome.
Qualifications
- Organizational talent: You have what it takes to be a team spokesperson, can prioritize tasks in daily service operations in a structured manner, and always keep an overview.
- Expertise & ITIL: You have an understanding of IT services (preferably according to ITIL) and possess the ability to look beyond the technical horizon.
- Personality & Language: You are characterized by a strong service orientation, confident demeanor, and very good German language skills (spoken/written).
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What we offer
- A crisis-proof, permanent position in hospital operations with flat hierarchies, open communication, and a pleasant working environment.
- Remuneration in accordance with TVöD (up to EG 9a, depending on qualifications) including annual special payment, a 38.5-hour workweek, 30 days of vacation.
- A modern equipped workplace with a laptop and dual monitor, the possibility of mobile office, as well as a mobile phone contract for on-call duty.
- Attractive employee discounts, Jobrad, EGU, and targeted training and development opportunities for your professional growth.
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Heidekreis-klinikum Ggmbh
An beiden Standorten des Heidekreis-Klinikums bieten wir eine umfassende ambulante Versorgung durch unsere Medizinischen Versorgungszentren. Ärztinnen und Ärzte unterschiedlicher Fachrichtungen arbeiten gemeinsam unter einem Dach und gewährleisten ein fachübergreifendes medizinisches Leistungsangebot.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Support Specialist & Team Coordinator
- Location
- Walsrode
- Working Model
- Onsite
- Diversity
- Open for all genders
