Job
- Level
- Experienced
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you develop the IT service architecture by designing and continuously improving ITIL standards, analyzing requirements, and managing the ServiceNow platform, including the service catalog.
Job Technologies
Your role in the team
- Shape IT Service Management - Design and further development of ITIL practices such as Service Design, Service Catalog, Service Validation & Testing, and Service Level Management.
- Developing service architecture - Establishment and continuous development of a service-oriented operational model, including integration into IT architecture as well as organizational structure and workflows.
- Manage requirements - Analyze, structure, and translate technical and functional requirements of internal and external stakeholders into sustainable service and process solutions.
- Establish standards - develop target images, processes, guidelines, and procedural instructions, as well as create pragmatic solutions for organizational and technical challenges.
- Responsible for ServiceNow - Further development of the platform and the modules ITSM, ITOM, and ITAM, as well as ensuring an up-to-date, integrated, and high-quality service catalog.
- Ensure governance - Methodically, transparently, and documentation-securely integrate regulatory requirements in the banking environment into IT service management.
This text has been machine translated. Show original
Our expectations of you
Education
- Qualifications & Experience - Completed university degree (Business Administration, Computer Science, Business Informatics) or a comparable qualification; each with subsequent solid professional experience in IT service management or IT architecture environment.
Qualifications
- Regulatory expertise - Knowledge of regulatory requirements in the financial industry or other regulated sectors (e.g., DORA, BAIT, MaRisk, KritisV) is desirable.
- Communication & Assertiveness - Persuasive presentation and communication skills at all hierarchical levels, as well as team spirit and assertiveness in complex organizations.
- Language skills - Very good German skills (at least C1) as well as good English skills.
Experience
- ITIL & ITSM expertise - In-depth knowledge of the ITIL framework as well as proven experience in designing and managing scalable IT service landscapes.
- ServiceNow & CSDM - Several years of practical experience with ServiceNow (ITSM/ITOM/ITAM) as well as ideally knowledge in configuration and the Common Service Data Model (CSDM).
This text has been machine translated. Show original
What we offer
- We offer a motivating corporate culture and respectful collaboration in a modern working environment.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Münchener Hypothekenbank eG
The Münchener Hypothekenbank eG has been one of the leading addresses for long-term financing of residential and commercial real estate for over 120 years. As a mortgage bank, we are one of the leading international issuers of mortgage bonds.
Description
- Founding Year
- 1896
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Service Architect
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
