Job
- Level
- Senior
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Alzey
- Working Model
- Onsite
Job Summary
In this role, you will support the operation and installation of lab and automation systems, manage network and hardware infrastructure, and train end users in a regulated environment.
Job Technologies
Your role in the team
- As the Analyst - Tech@Lilly IT Infrastructure (hardware and network), you will support operations, laboratory, process and building automation equipment installation, end user support, and special project custom applications.
- You will partner with the Site Tech@Lilly leader and other functions, locally and globally, to support changes or maintenance to both the network and IT equipment at the site and to lead the life cycle management of local hardware and network infrastructure.
- This role provides support for infrastructure systems including workstations, servers, printers, platform applications, operating systems, specialized applications such as video recording, cameras, access control, and local network components among others.
- Perform technical requirements analysis of workstation and network infrastructure design, including new technical and business requirements.
- Coordinate with vendors regarding requirements, operating system requirements, additional hardware requirements, and costs.
- Install, configure, and maintain workstation and network hardware, software, and any additional components.
- Provide qualified infrastructure and network platforms.
- Train end users on operations of new equipment, workstation software, networking options, and cybersecurity requirements.
- Troubleshoot issues across platforms and networks, including Citrix, RealVNC, VDI, Linux, iGel technology, Win OS, workstation hardware, and telecom/network equipment.
- Serve as a consultant for questions regarding infrastructure, compatibility, backup, and configuration issues.
- Provide strategy for immediate and future upgrades of hardware and software applications, including network upgrades.
- Ensure reliable connectivity for manufacturing, administration, and laboratory activities at the site.
- Perform application and operating system upgrades for lab and automation systems.
- Provide supporting documentation for validation and testing of upgrades.
- Assist with validation of new and existing systems by providing technical design information to assure GMP data integrity.
- Participate in and/or represent the department in cross-functional or departmental teams, as requested.
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Our expectations of you
Education
- Bachelor's degree in Software Engineering, Computer Science, Computer Engineering, or a related field.
Qualifications
- Strong knowledge of infrastructure platforms, including configuration, upgrades, and troubleshooting.
- Skills in vendor relationship management, contract negotiation, and compliance enforcement to ensure reliable third-party support.
- Understanding of cybersecurity best practices to safeguard sensitive data and protect pharmaceutical manufacturing systems.
- Proficiency in ITIL principles (incident, problem, and change management) combined with an Agile mindset to ensure incremental value delivery while maintaining process discipline and service reliability.
- Skilled in using ServiceNow, Jira, and similar tools for IT service management and agile project tracking.
- Excellent problem-solving skills to address complex IT issues and implement effective solutions in a timely manner.
- Exceptional customer service and communication skills to maintain high end-user satisfaction.
- Proven ability to perform under high-pressure, time-sensitive situations.
- Team-oriented, collaborative, and able to work independently when required.
- English and German fluent/C1 level
Experience
- Minimum of 5+ years of experience in IT Infrastructure supporting both hardware and network systems.
- Demonstrated experience managing IT support teams in a 24/7 operational environment, ensuring uptime for critical and high-availability systems.
- Experience providing technical support in regulated manufacturing environments, including laboratories and pharmaceutical operations.
- Experience in performing application and operating system upgrades for lab and automation systems.
- Knowledge and experience in developing and implementing disaster recovery plans, business continuity strategies, and high-availability solutions.
- Hands-on experience with HP-ALM and comparable platforms for test management, validation, and documentation.
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What we offer
- Position is on site in Alzey, not remote, not hybrid.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Eli Lilly and Company
Wir bei Lilly wollen das alltägliche Leben der Menschen positiv verändern – durch die Erforschung von Medikamenten, durch ein besseres Verständnis für den Umgang mit Krankheiten und durch Unterstützung von kranken Menschen sowie ihren Familien und Freunden. Unsere Arbeit – angefangen bei der Entdeckung, Entwicklung, Herstellung und dem Vertrieb von Arzneimitteln bis hin zu Patientenprogrammen sowie ehrenamtlichen Initiativen – spiegelt unsere Tradition wider: Fürsorge und Forschergeist miteinander zu verbinden, um das Leben von Menschen weltweit besser zu machen oder zu vereinfachen.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
IT Infrastructure Analyst - Hardware and Network
- Location
- Alzey
- Working Model
- Onsite
- Diversity
- Open for all genders
