Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Landsberg am Lech
- Working Model
- Onsite
Job Technologies
Your role in the team
- Customer-oriented IT support and central contact for our customers.
- Target group-oriented communication with our customers.
- Qualification of requests in the Jira ticket system (classification, initial analysis, description, prioritization).
- Cross-team dispatching and collaboration with downstream specialist teams.
- Monitoring tickets and compliance with service level agreements (SLAs).
- Independent implementation of initial problem solving at first level.
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Our expectations of you
Education
- Completed training, ideally as an IT clerk or high IT affinity.
Qualifications
- Customer-oriented and communicative personality.
- Analytical thinking and structured working methods.
- German at C1 level.
Experience
- Experience in IT support, preferably in a role with externally managed customers.
- Experience with a ticket system (e.g. Jira) and knowledge of ITIL is an advantage.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT support dispatcher
- Location
- Landsberg am Lech
- Working Model
- Onsite
- Diversity
- Open for all genders
